Recent Why SERVPRO Posts

Give Till it ......

2/21/2019 (Permalink)

Why SERVPRO Give Till it ...... SERVPRO Helping with a rebuild for a well deserving Grandmother. This was a project withThe Religious Coalition For Community Renewal.

A lot of people like to quote Mother Teresa and tell you to “Give, but give till it hurts”. At SERVPRO, we lean more towards the advice of Dr. Dennis P Kimbro, PH.D. who said “Don’t give until it hurts, give until it feels good.”

One of the most important items that we task ourselves with is to give back to the community. Our faithful clients have helped transform us from that 2 bay garage in Pinch, WV with its 2 employees to the multiple location 25+ employee business it is today. SERVPRO of North Kanawha Valley would not be where it is today as an industry leader in the Charleston, WV area without the faithful partners that have entrusted us with their restoration and cleaning needs.

This brings us to the dilemma of how do we effectively give in a way that will have the most impact on the issues facing our community.

After a lot of research, we found several agencies that we felt have their finger on the pulse of the issues facing the people of our area.

The longest lasting relationship we have had over the years is with the Union Mission. The folks at Union Mission feed the less fortunate in 28 counties in West Virginia as well as help those in need with clothing and other essentials, that sometimes we take for granted, in 17 counties. Please visit them at to see what other good works they are doing.

The other agency that we have supported for many years is The United Way of Central WV. Through their efforts they are empowering kids at risk to graduate, they are helping single moms learn new job skills, providing dental care, making substance abuse treatment and recovery a reality. See more at

 The following is a list of other charitable organizations SERVPRO assists.

 American Cancer Society/ Relay for Life. Join our team at

 American Red Cross at:

 Prestera Foundation at:

 This is just a sampling of some of the organizations we give to. We also help our local schools with various fundraisers, area non-profit dog rescue groups and shelters, as well as other various charities and organizations that may need assistance from time to time.

If so moved, we ask you to join us in helping our community be the best it can be and remember; give till it feels good.

The Doctor Is In

2/13/2019 (Permalink)

Why SERVPRO The Doctor Is In Brittany Sutherland one of our production team doctors.

There are certain events that happen in our lives that call for people that are highly trained in their profession.

When we need a surgical procedure, especially one that could affect our lives forever, we want someone that has the education, experience, good reputation, compassion and is up on the latest technological advances in their field. What we do not want is a beginner or someone that does not keep up with the latest advancements in their area of expertise.  We also don’t want someone just in it for the money that doesn’t really care about us as a person. Also, if your surgeon does not come highly recommended then it’s a safe bet you need to look elsewhere.

The same goes for Restoration providers. We know that there are a ton of choices when it comes to picking a company to help you recover from a disaster in your home or business. We also know that just like surgeons, these vendors have different levels of education, experience, abilities/desires to keep up with the latest technology in the restoration industry, as well as various levels of care concerning their clients.

At SERVPRO of North Kanawha Valley we have the balance that should make us your preferred provider.

As we mentioned in our previous blog entitled “New Math”, we have assembled a team of professionals at SERVPRO that have many years of service and countless certifications as well as the hands-on experience you need when you are in need of critical care for your home and business. We handle every one of our customers with compassion and never try to drive up the prices. We come highly recommended as well; you can check out the testimony section of our website as well as our Google business, or yelp pages.

Next time your home or business has suffered an accident call on the Drs. of Restoration to make it all better. Oh, and by the way, our team of doctors make house calls 24 hours a day, 7 days a week, 365 days a year!

New Math

1/14/2019 (Permalink)

Why SERVPRO New Math Highly trained local employees make a big difference in the quality of workmanship.


No, this is not some weird “new math” countdown. These numbers represent the years of service of some of our great employees. That length of service accounts for countless certifications, tons of hands on experience, and extensive training in all areas of the restoration industry, as well as the construction trades.

Employee retention is one of the many positives of a locally owned and operated business. We find that out-of-state companies may not hire in-state employees at all and if they do hire our people, they typically don’t find the same loyalty as an employee working for a local company because they are more concerned with the bottom dollar and not necessarily the health and wellbeing of their employee as well as the impact those employees have on our local communities and economy.

When local companies hire within their community it is usually a win, win situation. Employees are typically better compensated as far as pay, benefits, and more flexible scheduling, which in turn translates not only into more money being put back into the local economy, but also more time put back into volunteering and community involvement as well as a healthier community overall. The local company is in turn compensated with a more faithful and dedicated employee who is more willing to go the extra mile for their customers.

SERVPRO of North Kanawha Valley has been servicing Charleston, WV and the surrounding  areas for almost 3 decades now and we have invested in our employees, which has in turn, translated into quality service to our customers. If you have used our services; thank you, and if you find yourself in need of restoration services please consider your locally owned and operated SERVPRO because using out-of-state companies just doesn’t add up.

New Year, New You

1/2/2019 (Permalink)

With each New Year, many people make resolutions to better themselves or some part of their life.  This year, make a resolution to be READY.  No one ever plans for a disaster, but you can prepare for it.  The SERVPRO® Emergency READY profile (ERP) will help ensure you are “Ready for whatever happens” in the year to come.

Planning is the key to making it through any size disaster, whether it is a small water leak, a fire, or an area flood.  Having an emergency plan in place helps minimize the amount of time that it takes to get you back to preloss conditions.  The ERP (Emergency Readiness Plan) is a no-cost assessment to a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas.  It takes little time to complete the assessment, making it a great value that could save you time and money in the future.  The information is also provided to you by downloading a free app on your smart phone or tablet.  The SERVPRO® READY app, putting all of this vital information at your fingertips, anywhere you may be.  Call us today (304)343-6170 to set up an appointment to get you “Ready for whatever happens”.