SERVPRO of North Kanawha and Teays Valley Employee Photos

Brown haired male wearing a black polo and glasses

Stephen Reynolds

Stephen is the owner of SERVPRO of North Kanawha Valley and Teays Valley together with his wife Julie Reynolds. Stephen studied Business Administration at Liberty University and West Virginia State College, where he earned his degree. Stephen has over Thirty years in construction trades, the last eighteen of which has focused on Fire and Water Damage Restoration. Stephen is a licensed General Contractor with the State of West Virginia, holds several Institute of Inspection Cleaning and Restoration Certifications (IICRC) and is a member of the Indoor Air Quality Association (IAQA) with an Accredited Certification as a Certified Microbial Remediation Supervisor (CMRS). Stephen also holds certificates in Indoor Air Environmentalist; Lead Paint Renovation, Repair and Painting; Applied Thermography; Subrogation; and the 10 hour OSHA course.

Stephen is a native of Charleston, WV. He and Julie have been married since 1995 and have three beautiful children.

Tim's head shot green shirt orange SERVPRO logo

Tim McDaniel

Tim McDaniel is our Operations Manager with over 20 years’ experience with SERVPRO. Tim was Crew Chief from 92-97 and returned in 2004 as Production Manager then from 2011 to 2020 he was a Commercial Restoration Consultant until he took on his current position in August of 2020. Tim holds IICRC certification in Commercial Restoration, Fire Damage Restoration, Smoke and Odor Control, Water Damage Restoration, and Applied Structural Drying. Along with the IICRC certifications, Tim has his Lead Paint Renovation, Repair and Painting certification and Applied Thermography training certificate. He attended West Virginia State University studying Communications and Appalachian Bible College with a concentration in Youth Ministries. 

Tim is very active volunteering in the community with several causes including, The United Way, Relay For Life/American Cancer Society, Union Mission, Prestera, and the Kanawha Putnam Emergency Planning Committee (our local LEPC). Tim is also a member of the Charleston Area Alliance, Home Builders Association of Greater Charleston, Blue Goose International, and the Putnam County and South Charleston Chambers.

Red haired male in a black polo smiling

John Gaines

John is our dedicated Production Manager and has worked his way up the ladder as he started out as a production helper in 2012. John is certified through the IICRC in Fire Restoration, Odor Control, Water Damage Restoration, Applied Microbial Remediation, Applied Structural Drying, and Commercial Drying, along with a certification in Forensic Remediation through the Research Sciences Academy.

John is a native of St. Albans and a graduate of West Virginia University and he is a devoted family man and enjoys spending quality time with his wife and daughter.

Brown haired man smiling in front of a black background

Casey McFann

Casey is our Construction Estimator. He is an '06 graduate of the University of Florida where he obtained his Bachelor's Degree in History. He has been in the construction industry for 15 years and is Certified Level II Proficient in Xactimate. Casey puts customer satisfaction at the top of his list and says his favorite aspect of the job is making the world a better place, one home at a time.

Casey resides in Lesage, WV where he spends his free time keeping his grandmother company. He also enjoys playing golf and restoring classic cars.

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Sarah King

Sarah King is our Business Development Coordinator. She attended West Virginia State University where she obtained her Bachelor's in Business Administration with a concentration in Marketing. Sarah enjoys using her love for innovation and ingenuity in her work and is always excited for new ideas. 

Sarah resides in Charleston, WV with her loving husband and two children. When she is not working, she is spending time with her friends and family watching movies, hiking or hosting games nights.

Blonde female where glasses smiling in front of a beige background

Sherri Arthur

Sherri Arthur is the Production Assistant at SERVPRO with 7 years of faithful service. Sherri is the “voice” of SERVPRO; usually being the customers 1st impression of our company. She is very knowledgeable of the production side of our business and holds an IICRC certification in Water Damage Restoration as well as several certifications through our employee training program. Sheri is a very caring person and compassionate towards the ones who are calling in with a disaster in their home or business. Sherri came to us with over 30 years’ experience in the customer service field so she knows how to treat our customers.

Sherri is very active in her Church and loves spending time with her kids and her grandchildren.

Blonde female wearing glasses and a black/pink shirt smiling in front of a beige background

Marsha McCallister

Marsha functions as our Administrative Assistant and her duties include managing our accounts payable and accounts receivable as well as payroll and auditing duties. Marsha comes to SERVPRO with an extensive background in the accounting and secretarial fields and has become a great asset to our team. Marsha is a graduate of West Virginia State University with a BS/Accounting degree, and an AS/Accounting degree from Southern WV Community College.

Marsha is originally from Logan County and is a graduate of Logan Senior High School. Marsha’s hobbies include spending time with family and friends, crocheting and making crafts as well as fishing.

Brown haired woman wearing a black SERVPRO shirt, smiling in front of a white background

Brittany Sutherland

Brittany is one of our Crew Chiefs here at SERVPRO of North Kanawha Valley and Teays Valley. Brittany has been with us since 2018 when she started as a technician. Through hard work and determination, Brittany worked her way up to Crew Chief. She has certifications from the IICRC in Water Restoration Technician and Advanced Structural Drying. Brittany prides herself in excellent leadership skills and making sure every job is done right. She says her favorite part about working at SERVPRO is getting to help people when disaster strikes and that we are all a family here.

Brittany lives in Poca, WV with her two children, Christopher and Aerianna. In her spare time, Brittany enjoys spending time with her friends and family. 

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Tim Smart

Tim Smart is one of our esteemed Crew Leaders here at SERVPRO of North Kanawha Valley and Teays Valley. He is certified through the IICRC (Institute of Inspection Cleaning and Restoration Certification) in Water Restoration Technician. Tim pays exceptionally close attention to detail and his highest priority is customer satisfaction.  

Tim resides in Elkview, WV with his beloved dog and cockatoo. When he is not working, he enjoys fishing and riding ATVs. 

Brown haired male wearing a SERVPRO hat smiling in front of a beige background

Travis Fortune

Travis is one of our talented Crew Leaders. He is certified through the IICRC (Institute of Inspection Cleaning and Restoration Certification) in Water Restoration Technician. Travis is a team player and always has the customer's satisfaction in mind. 

Travis resides on the East End of Charleston and is a dedicated father to three beautiful children. In his spare time, he enjoys restoring vehicles.