SERVPRO of North Kanawha and Teays Valley Employee Photos

Stephen Reynolds

Stephen is a native of Charleston, WV and studied Business Administration at Liberty University and West Virginia State College, where he earned his degree. Stephen has over Thirty years in construction trades, the last eighteen, of which has focused on Fire and Water Damage Restoration. Stephen is a licensed General Contractor with the State of West Virginia, holds several Institute of Inspection Cleaning and Restoration Certifications (IICRC) and is a member of the Indoor Air Quality Association (IAQA) with an Accredited Certification as a Certified Microbial Remediation Supervisor (CMRS). Stephen also holds certificates in Indoor Air Environmentalist; Lead Paint Renovation, Repair and Painting; Applied Thermography; Subrogation; and the 10 hour OSHA course.  Stephen and Julie have been married since 1995 and have three beautiful children.

John Gaines

John is one of our Production Managers and has worked his way up the ladder as he started out as a production helper in 2012. John is certified through the IICRC in Fire Restoration, Odor Control, Water Damage Restoration, Applied Microbial Remediation, Applied Structural Drying, and Commercial Drying, along with a certification in Forensic Remediation through the Research Sciences Academy.

John is a native of St. Albans and a graduate of West Virginia University and he is a dedicated family man and enjoys spending quality time with his wife and daughter.

Tim's  head shot green shirt orange SERVPRO logo

Tim McDaniel

Tim McDaniel is our Operations Manager with over 20 years’ experience with SERVPRO. Tim was Crew Chief from 92-97 and returned in 2004 as Production Manager then from 2011 to 2020 he was a Commercial Restoration Consultant until he took on his current position in August of 2020. Tim holds IICRC certification in Commercial Restoration, Fire Damage Restoration, Smoke and Odor Control, Water Damage Restoration, and Applied Structural Drying. Along with the IICRC certifications, Tim has his Lead Paint Renovation, Repair and Painting certification and Applied Thermography training certificate. He attended West Virginia State University studying Communications and Appalachian Bible College with a concentration in Youth Ministries. Tim is very active volunteering in the community with several causes including, The United Way, Relay For Life/American Cancer Society, Union Mission, Prestera, and the Kanawha Putnam Emergency Planning Committee (our local LEPC). Tim is also a member of the Charleston Area Alliance, Home Builders Association of Greater Charleston, Blue Goose International, and the Putnam County and South Charleston Chambers.

Head shot of Matthew Paxton

Matthew Paxton

Matthew was born in a rural area of West Virginia and attended Buffalo High School. Upon graduation, I joined the United States Air Force to fund my continued education. In 2003 I graduated from Marshall University in Huntington, WV with a Bachelor's Degree in Marketing and a Minor in Economics. Upon graduation, I moved to Tampa, FL and sold real estate for 5 years. After the market crash in 2008, I returned home to start a family. I entered the fields of advertising and low voltage electrical system engineering and sales before landing my current Marketing Representative career with SERVPRO in August 2019. I have two amazing children. My son Dylan is 11, and daughter Mia is 7, they are my world.

Sherri Arthur

Sherri Arthur is the Production Assistant at SERVPRO with 7 years of faithful service. Sherri is the “voice” of SERVPRO; usually being the customers 1st impression of our company. She is very knowledgeable of the production side of our business and holds an IICRC certification in Water Damage Restoration as well as several certifications through our employee training program. Sheri is a very caring person and compassionate towards the ones who are calling in with a disaster in their home or business. Sherri came to us with over 30 years’ experience in the customer service field so she knows how to treat our customers. Sherri is very active in her Church and loves spending time with her kids and her grandchildren.

Marsha McCallister

Marsha functions as our Administrative Assistant and her duties include managing our accounts payable and accounts receivable as well as payroll and auditing duties. Marsha comes to SERVPRO with an extensive background in the accounting and secretarial fields and has become a great asset to our team. Marsha is a graduate of West Virginia State University with a BS/Accounting degree, and an AS/Accounting degree from Southern WV Community College. Marsha is originally from Logan County and is a graduate of Logan Senior High School. Marsha’s hobbies include spending time with family and friends, crocheting and making crafts as well as fishing.