Recent Posts

Fireworks Safety

6/16/2021 (Permalink)

Red fireworks in the night sky with carnival rides below Enjoy fireworks at public displays conducted by professionals for a fun and safe July 4th!

Summertime and the Fourth of July means fireworks. To quote the National Safety Council, fireworks should be enjoyed at public displays conducted by professionals and should not be used at home. Although fireworks are legal, that does not mean that they are safe. And while we, SERVPRO of North Kanawha and Teays Valley, would take care of your home if a fireworks accident did occur leaving fire damage to your property, we would rather you and your family be safe. 

IF you choose to use fireworks this Fourth of July, follow these safety tips to ensure that you and your community stay safe this holiday:

-Never hold a lit firework in your hand

-Never light fireworks inside

-Only use fireworks in an area clear of houses, vehicles and trees

-Keep a bucket of water nearby to extinguish any fires that may occur and to put out lit fireworks that do not go off

-Never re-light a firework that does not go off

Of course, if things don’t go to plan and your house gets hit by a rogue firework, give us a call. We’re available every day, 24/7, even on holidays such as the 4th!

Raise the Roof

6/9/2021 (Permalink)

A leaky roof with ceiling tile. Leaky roof, now what?

“The other night I walked into my sunroom and stepped onto wet tile. I thought “great, what now?”. So, I turn the light on and look around to see what could have caused the puddle. Of course it’s raining, so I look up to see if it’s a roof leak. It is. Awesome, just one more thing to add to the list. See, we’re in the middle of renovating a bathroom and building a fence around our property, so to have something else to deal with just added to the headache. But, it has to be taken care of. Working at SERVPRO, I know how expensive a small leak like that can become and I want to avoid any damage to my home. So, what do you do when something like this happens to you during this very rainy season? Here’s a brief run-down on what to do when your roof springs a leak:

First things first, you need to stop the water damage. Cover any contents in that room that would be damaged by the water with plastic. You will also want to put a bucket under the leak immediately to catch the water and prevent it from pooling and causing damage to the floor. Dry the floor with towels and set a fan up to insure it gets completely dry. If you catch the leak quickly and there is minimal damage, you are probably in the clear other than, of course, getting your roof fixed or fixing it yourself if you know how. Obviously, if you feel that your home has sustained significant water damage that you can not take care of on your own, call us to come give you an estimate. Our phone lines work 24/7/365 and we are always available to help. We work with all major insurance companies and can get you and your home taken care of!”

-Sarah King, Business Development Coordinator

There's a storm a-brewin'

6/2/2021 (Permalink)

Lightning Be prepared for summer storm season in North Kanawha and Teays Valleys!

It's that time of year in West Virginia. Summer storms that inevitably cause flooding along the valley is something we are all very familiar with. Being stuck in the holler because your car unfortunately does not have boat capabilities is frustrating and can be dangerous. 

Being prepared for the summer storms brewing will help you and your family stay safe and comfortable during a possible flood event. Here are a few ways you can be prepared:

-Have enough drinking water stocked up. One gallon per family member per day that you are preparing for should be sufficient.

-Prepare for power outages with things like candles and lanterns. 

-Keep extra blankets in storage. You never know what will happen during an extreme winter storm, and the last thing you want is to be cold or wet.

-Stock up on non-perishable foods.

-Last but not least, get some board games and puzzles for the family. You could be stuck in the house for a few days and it could get boring!

We hope everyone stays safe this summer. Enjoy the nice weather and be prepared for the bad!

Soot Webs: What are they?

5/19/2021 (Permalink)

An air vent covered in soot and surrounded by black soot webs Soot webs are a normal occurrence after a fire and are often mistaken for cob webs or dust.

When we enter a home with fire damage, we see a lot of different things. Black dust on the tops of door frames and furniture, soot on AC registers and smoke damage on the ceilings. Something else very common we see is something called soot webs, or soot tags. 

Soot webs are black 'cob web' looking things. Most of the time, a home owner will think that the soot has attached itself to all of the dust webs and cob webs in their home, and they always say "I did not realize my house was so dusty!" No fear, it is not dust. 

Soot webs or tags form in areas of little circulation when synthetic or petroleum based sources burn. Soot particles follow the air into colder areas with lower circulation and concentrate in those areas. Since the soot occurs due to a combustion event, it makes the particles create long chains of soot. So do not worry! It is not dust or spider webs. It is just something fires leave behind, and is no issue for us to clean up. 

If your home or business suffers from fire damage, give us a call. Soot webs, smoke damage, water damage from sprinklers. We will take care of your property from start to finish. 

Does Your Home Have Water Damage?

5/18/2021 (Permalink)

Bubbling paint on an interior wall from water damage This church in Saint Albans suffered water damage from a heavy downpour. You can see the paint bubbling on this interior wall from the damage.

Spring time in Kanawha and Putnam Counties means lots, and lots, and lots of rain. Anyone that has lived in West Virginia knows that spring time here is that time of year when the weather can be completely unpredictable- sunny one day and thunderstorms the next. This also means that you could have water coming into your home during times of heavy rain. Some signs that you have water damage in your home are:

-Dark or wet spots on the ceiling and interior/exterior walls. These watermarks indicate a leak.

-Cracking, bubbling, or flaking in the drywall or paint on your ceiling or walls. 

-Leaks can cause pools of water to collect on the floor. If you dry the puddle up, and it comes back, you have a leak!

-Musty smell. Any type of damp or moldy smell is an indicator of water damage in your home. 

A leak is not always caused by heavy rain. A faucet leak inside your home can also occur, and can usually be detected by monitoring your water bill and listening for dripping sounds.

If you suspect water damage in your home, call the professionals. SERVPRO of North Kanawha Valley and Teays Valley is always "Here to Help". Give us a call at 304-755-9510!

In the Eye of a Hurricane

5/11/2021 (Permalink)

Dark clouds hovering over a city Storm clouds hover over Charleston, WV.

It is National Hurricane Preparedness Week, and the National Weather Service provides many insights and resources for how to prepare for a hurricane. Typically in the Kanawha and Putnam Counties of West Virginia, we don't have damage from the hurricane, but rather from the storms that linger after the fact. These storms can bring extreme winds and flooding to Kanawha and Putnam Counties.

In this blog, we will talk specifically about how your business can be prepared for a hurricane. First things first, speaking with your insurance agent and knowing your policy is imperative preparation before any storm event. Keep your business’ insurance documentation with you and consider adding flood insurance to your current plan.

Much like having a fire evacuation plan, every business should have an evacuation plan specifically for in the event of a hurricane. When developing an evacuation plan for your business, the first step is finding out if your commercial building is located in a hurricane evacuation zone. If you are, have a bag readily available of supplies in case you and your employees need to evacuate. When assembling your disaster supplies, be sure that there is enough food and water for each person for at least three days. Radios, batteries, and phone chargers are all things you should have with your supplies. If a hurricane is set to hit your area, follow the evacuation orders given by reputable sources and plan several routes.

If there are senior citizens or disabled persons living near your business, consider checking on them and helping them prepare for the hurricane. Help them evacuate if they don’t have anyone else assisting them and check in on them after the storm. Last, but of course not least, have a plan for your pets as well.

And, of course, if your business suffers damage from the aftermath of a hurricane, give us a call. We have trained professionals that specialize in remediation for commercial properties! 

Spring is Here!

4/29/2021 (Permalink)

The front door of a green building with potted shrubbery and seasonal flowers on either side. It's Spring time here at SERVPRO® of North Kanawha Valley & Teays Valley!

Spring and Summer are full of sunshine, flowers, and fresh-cut grass. However, it can also bring on unexpected periods of heavy rains. Unfortunately, this can lead to major water damage to homes in Kanawha & Putnam Counties which means wet basements and backed up drains.

Always ensure that you keep an eye on the weather and watch for any heavy rainfall warnings that could result in water damages in your area. When a warning is given, make sure to keep all basement windows and doors closed and be sure they are properly sealed. Keep an eye on the basement to catch if there are any leaks that water may be coming in from.

SERVPRO® of North Kanawha & Teays valley is your leading restoration company when it comes to water damage in West Virginia. If you experience any water intrusion, make sure to call us right away. We have highly trained and certified teams on standby, 24/7/365.

If you are unfortunate enough to experience some sort of water damage to your home, we will be there as quickly as possible to extract the water. Not only will remove all the water, but we will clean all affected areas with anti-microbial to ensure that the area is thoroughly disinfected. We will also take care of any belongings that were affected by water, whether that be to clean and sanitize the item, or haul it away to be discarded.

We hope that you stay dry this Spring and Summer season, but if you don’t, you know who to call. SERVPRO® of North Kanawha Valley & Teays Valley is always Here to Help®!

Trauma Scene Cleanup

4/22/2021 (Permalink)

Biohazard symbol SERVPRO has professionals trained in Trauma Scene Cleanup and can take care of you during your time of grief.

Content Warning: Blood, death

Trauma Scene Cleanup is a solemn but necessary practice in the field of restoration. If you have ever had the misfortune to discover a deceased family member or loved one, you may not realize how important it is to inquire about forensic remediation, biohazard, or trauma cleanup services. These services may be necessary to restore a home back to preloss conditions.

Outsourcing the forensic remediation to a professional company such as SERVPRO of North Kanawha/Teays Valley is recommended for numerous reasons. We have professionals that are certified in Trauma Scene Cleanup through the Restoration Sciences Academy. Blood is pathogenic, which means any fresh blood has the possibility to make you sick. Our technicians would be dressed in full personal protective equipment and is crucial when handling any materials affected with blood. The stress of cleaning up after an unfortunate situation is not something a bereaved should be burdened with.

After the damage has been assessed and the areas properly mitigated, any soiled materials are then bagged in biohazard bags and properly discarded and hauled from the work site. We will also take care of any lingering odor that may occur. SERVPRO of North Kanawha Valley and Teays Valley has several different pieces of equipment that are designed to handle many types of odors. Once the technicians are finished, the affected area is now safe for the bereaved and will allow them to mourn properly without added stress.

Contain It!

3/30/2021 (Permalink)

A containment barrier between a kitchen and living room Mold containment is an important part of the remediation process.

During a basement remodel, you find an overgrowth of mold spores on one of the walls. You start to panic. “Now what?” you ask yourself as you rack your brain on what next steps you should take. You do a quick Google search, and our franchise is one of the first choices in mold remediation. You give us a call and Sherri promptly answers the call. You are in good hands. We have trained professionals on staff that know exactly what to do in a difficult situation like this.

Mold is a tricky thing and there are a lot of variables that come into play when working through the remediation process. One of the most important steps to cleaning mold is containing the area. Calling SERVPRO of North Kanawha Valley and Teays Valley so that we can get to you quickly and assess the situation is the first step to getting your peace of mind back. Our highly trained professionals will inspect the area and do a Mold Damage Assessment. The next step is Mold Containment, and this is the step I would like to expand on as it is one of the most important steps in this process. I asked one of our Production Chiefs Tim Smart if he could tell me about this procedure. Tim said, “Mold containment ensures that any mold found in the areas of concern do not spread into other areas of the building or home. Containment chambers also lighten up the load of the clean-up process by keeping any dust and other debris within the confines of the work area.”

If you find mold in your home or business, give us a call. Our esteemed production team will get you taken care of.

ONE Team

3/15/2021 (Permalink)

A SERVPRO van and trailer parked outside loaded up with equipment We are One Team

Last month, our brand saw potentially the biggest storm event in our history throughout the South Central region of the United States. This record setting storm caused by a disruption in the polar vortex left thousands without power and with frozen water lines. States affected included Texas, Oklahoma, Kansas, Missouri, Arkansas, Tennessee, and many others. Places like Texas where they are not used to more than a day of snow flurries had to deal with the lack of infrastructure for an event such as this one.

And in an instant SERVPRO says “How can we help?” We immediately started getting emails asking franchises to mobilize storm crews to assist in high need areas. A call to action was put in place and franchises, included our own, took the opportunity to help. We quickly began planning and packing. Crew leaders jumped at the chance to be a helping hand. That Monday morning, we were on our way to assist a community in need hours away. ONE Team. This is a phrase we hear often here at SERVPRO. In that moment, we were one team with one collective goal. We came together without hesitation. If that does not speak to what we are all about, I do not know what does.

We see this a lot in our beautiful country. In times of need and in moments of chaos, we become one- ONE Team.