Recent Posts


5/16/2019 (Permalink)


Is Your Business Ready?

Disasters always seem to strike when you least expect it. Flooding, fires, tornadoes, hurricanes, and blizzards are a threat to your business. This is especially true if you are not prepared for a disaster when it strikes. Here is an unsettling statistic to think about: more than 40% of businesses never reopen following a disaster. Of the businesses that survive after a disaster, the majority of these businesses had a preparedness plan in place.

A disaster can bring your business to a halt. By developing a SERVPRO Emergency Ready Profile, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can minimize how water and fire affect your business!

SERVPRO’s Emergency Readiness Profile is a “no cost to you” assessment of your facility which provides facility details such as shut-off valve locations, priority areas and priority contact information. The Emergency Readiness Profile is conveniently available on the SERVPRO® Ready App and identifies the line of command that authorizes work to begin.

Join the multitude of businesses in our area that are better prepared for a disaster by using our Emergency Readiness Profile! Contact SERVPRO® of North Kanawha Valley & Teays Valley for more information.  304-755-9510

For information CLICK HERE

Four P’s in a Pot

5/1/2019 (Permalink)

Water Damage Four P’s in a Pot First call plumber. Second call SERVPRO!

We are all guilty of flushing things down the toilet that do not belong. Whether it’s baby wipes or your kid seeing how many tissues they can fit into the toilet bowl, we have all seen the ups and downs of a toilet clog. It is encouraged that people stick to the “Four P’s” when it comes to what gets flushed: pee, poop, puke, and (toilet) paper. That leaves a lot of room for all of the things that do not belong in your Jon. Here’s a handy list of some things that could potentially clog your sewer pipes in your home or business…

  1. Feminine products
  2. Baby wipes—yes, even the ones they say are flushable
  3. Cooking grease/food
  4. Dental floss
  5. Q-Tips
  6. Cotton balls
  7. Pills –(also a potential environmental problem)
  8. Tissues
  9. Paper towels
  10. Cigarette butts (Ha, Ha, we said butt)

Now that we have covered what not to flush… take a look at some of the odd things people have sent through the pipes…

  1. Civil War Cannon Shell
  2. A Training bra
  3. A $70,000 diamond ring
  4. False teeth
  5. Money
  6. Cell phones
  7. A squirrel
  8. Family pictures
  9. A bag of sea shells
  10. A wig

Check out this article at for poops & giggles.

Kanawha Valley’s Mightiest Heroes

4/8/2019 (Permalink)

Water Damage Kanawha Valley’s Mightiest Heroes SERVPRO'S mightiest Heroes are Here to Help in Charleston,WV and the surrounding area.

You experience an awakening in the middle of the night by a strange loud sound. You jump out of bed to notice you are standing on a shocking amount of saturated carpet. You have now come to the unsettling conclusion that your water heater has sprung a leak. This will undoubtedly send you into quite a fury. Fortunately, all you have to do now is make the call for SERVPRO® to assemble the crew.  Most houses are not shielded from water or fire damage, nor do they have the eye of Agamotto to reverse time. However, SERVPRO® is always here to save the day. 

            When it comes to structural damage, we may not have Stark Industries technology; but, we do have the latest “state of the art” restorative equipment that the industry offers today.  Our inventory ranges anywhere from air movers and dehumidifiers, to air scrubbers and HVAC duct cleaning machines.  Whenever Thanos snaps in your home, we can clean the thick layer of dust out of your ductwork, registers, and fog a pleasant anti-microbial deodorizer through the cold air return. You will marvel at the job we have done. SERVPRO® technicians are equipped with custom manufactured restorative products, making SERVPRO® the guardians of everything you hold dear.

            Thanks to social media, yellow pages, word of mouth, etc. it does not take an interstellar pager to contact SERVPRO®. The Avengers of all things unclean are available 24/7/365 and are faster to any sized disaster. All our technicians have been thoroughly trained and are experienced to meet all your restoration needs. SERVPRO® conveniently has over 1,700 locations so you do not have to shrink down to the quantum realm in order to find us. Next time your home or business is exposed to a disaster, call SERVPRO® of North Kanawha Valley’s Mightiest Heroes.

Give Till it ......

2/21/2019 (Permalink)

Why SERVPRO Give Till it ...... SERVPRO Helping with a rebuild for a well deserving Grandmother. This was a project withThe Religious Coalition For Community Renewal.

A lot of people like to quote Mother Teresa and tell you to “Give, but give till it hurts”. At SERVPRO, we lean more towards the advice of Dr. Dennis P Kimbro, PH.D. who said “Don’t give until it hurts, give until it feels good.”

One of the most important items that we task ourselves with is to give back to the community. Our faithful clients have helped transform us from that 2 bay garage in Pinch, WV with its 2 employees to the multiple location 25+ employee business it is today. SERVPRO of North Kanawha Valley would not be where it is today as an industry leader in the Charleston, WV area without the faithful partners that have entrusted us with their restoration and cleaning needs.

This brings us to the dilemma of how do we effectively give in a way that will have the most impact on the issues facing our community.

After a lot of research, we found several agencies that we felt have their finger on the pulse of the issues facing the people of our area.

The longest lasting relationship we have had over the years is with the Union Mission. The folks at Union Mission feed the less fortunate in 28 counties in West Virginia as well as help those in need with clothing and other essentials, that sometimes we take for granted, in 17 counties. Please visit them at to see what other good works they are doing.

The other agency that we have supported for many years is The United Way of Central WV. Through their efforts they are empowering kids at risk to graduate, they are helping single moms learn new job skills, providing dental care, making substance abuse treatment and recovery a reality. See more at

 The following is a list of other charitable organizations SERVPRO assists.

 American Cancer Society/ Relay for Life. Join our team at

 American Red Cross at:

 Prestera Foundation at:

 This is just a sampling of some of the organizations we give to. We also help our local schools with various fundraisers, area non-profit dog rescue groups and shelters, as well as other various charities and organizations that may need assistance from time to time.

If so moved, we ask you to join us in helping our community be the best it can be and remember; give till it feels good.

Sign, Sign, Everywhere a Sign

2/19/2019 (Permalink)

Storm Damage Sign, Sign, Everywhere a Sign Sign found in a flooded building during the 2016 West Virginia Floods.

No, this has nothing to do with the famous Five Man Electric Band song from the 70’s. We are not about protesting anything today. SERVPRO of North Kanawha Valley is all about protecting you from dangerous weather situations. Did you know that the National Weather Service has come up with a multitude of symbols/signs that give us advanced warning us dangerous weather related events?

Take a closer look at the NWS website to discover all the early warning symbols/signs at .

Since the start of the spring flood season in West Virginia is coming upon us next month we thought we would concentrate this blog on flood safety. We will cover the cleanup and restoration of flooded structures another day. Today we want to concentrate on the preparedness part of flooding because we know from years of experience that being prepared ahead of time will make recovery easier and less costly.

In 2016 the devastating West Virginia floods took over 20 lives and cost millions of dollars in damage. We know that not all of the deaths were avoidable, but some of the folks that perished could possibly be alive today if they had heeded the warnings that were issued. Some waited too late to evacuate, some tried to cross roadways that were covered with water, and some just thought it couldn’t happen to them since a rain event had not happened like this in over 100 years.

In its flood safety section the NWS gives us some great information to help prevent disasters like the ones we saw in 2016. The WRN program has proven to be a life saver.

Please have a preparedness plan in place and follow it should flooding ever happen near you.

As always SERVPRO of North Kanawha Valley is here for you if your Charleston, WV home or business ever sustains flood damage.

Extraction Sucks

2/15/2019 (Permalink)

Water Damage Extraction Sucks Production Team Leader Jason Vinyard extracting water in a local commercial building.

Lately we have been hearing stories of some restoration companies in our area not doing an initial extraction of standing water during a water damage.

They are telling the customer that that is what the drying equipment is for and it’s just a waste of time to suck the standing water out.

Although there are very rare cases, such as when a concrete floor has sufficient floor drains to carry off excess water where we would not have to extract, in most cases we will have to extract some water. One of the reasons I suspect that other companies do not want to do an initial extraction is cost. The drying equipment used on a water loss is usually the most expensive part of the restoration process and the longer it takes to dry the more money these said companies make. The water extraction step removes the majority of the water from your home or business. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time, thus saving you money on drying time as well as to help to prevent mold and other secondary water damage. Our highly trained technicians will begin the water removal process almost immediately upon arrival on a water loss using powerful pumps, truck-mounted vacuum units, or portable extraction machines to quickly remove hundreds or thousands of gallons of water from the properties we are restoring.

If you find yourself in need of a truly professional restoration company, call the professionals at SERVPRO of North Kanawha Valley. One of the reasons we are better is because we suck.

The Doctor Is In

2/13/2019 (Permalink)

Why SERVPRO The Doctor Is In Brittany Sutherland one of our production team doctors.

There are certain events that happen in our lives that call for people that are highly trained in their profession.

When we need a surgical procedure, especially one that could affect our lives forever, we want someone that has the education, experience, good reputation, compassion and is up on the latest technological advances in their field. What we do not want is a beginner or someone that does not keep up with the latest advancements in their area of expertise.  We also don’t want someone just in it for the money that doesn’t really care about us as a person. Also, if your surgeon does not come highly recommended then it’s a safe bet you need to look elsewhere.

The same goes for Restoration providers. We know that there are a ton of choices when it comes to picking a company to help you recover from a disaster in your home or business. We also know that just like surgeons, these vendors have different levels of education, experience, abilities/desires to keep up with the latest technology in the restoration industry, as well as various levels of care concerning their clients.

At SERVPRO of North Kanawha Valley we have the balance that should make us your preferred provider.

As we mentioned in our previous blog entitled “New Math”, we have assembled a team of professionals at SERVPRO that have many years of service and countless certifications as well as the hands-on experience you need when you are in need of critical care for your home and business. We handle every one of our customers with compassion and never try to drive up the prices. We come highly recommended as well; you can check out the testimony section of our website as well as our Google business, or yelp pages.

Next time your home or business has suffered an accident call on the Drs. of Restoration to make it all better. Oh, and by the way, our team of doctors make house calls 24 hours a day, 7 days a week, 365 days a year!

New Math

1/14/2019 (Permalink)

Why SERVPRO New Math Highly trained local employees make a big difference in the quality of workmanship.


No, this is not some weird “new math” countdown. These numbers represent the years of service of some of our great employees. That length of service accounts for countless certifications, tons of hands on experience, and extensive training in all areas of the restoration industry, as well as the construction trades.

Employee retention is one of the many positives of a locally owned and operated business. We find that out-of-state companies may not hire in-state employees at all and if they do hire our people, they typically don’t find the same loyalty as an employee working for a local company because they are more concerned with the bottom dollar and not necessarily the health and wellbeing of their employee as well as the impact those employees have on our local communities and economy.

When local companies hire within their community it is usually a win, win situation. Employees are typically better compensated as far as pay, benefits, and more flexible scheduling, which in turn translates not only into more money being put back into the local economy, but also more time put back into volunteering and community involvement as well as a healthier community overall. The local company is in turn compensated with a more faithful and dedicated employee who is more willing to go the extra mile for their customers.

SERVPRO of North Kanawha Valley has been servicing Charleston, WV and the surrounding  areas for almost 3 decades now and we have invested in our employees, which has in turn, translated into quality service to our customers. If you have used our services; thank you, and if you find yourself in need of restoration services please consider your locally owned and operated SERVPRO because using out-of-state companies just doesn’t add up.

New Year, New You

1/2/2019 (Permalink)

With each New Year, many people make resolutions to better themselves or some part of their life.  This year, make a resolution to be READY.  No one ever plans for a disaster, but you can prepare for it.  The SERVPRO® Emergency READY profile (ERP) will help ensure you are “Ready for whatever happens” in the year to come.

Planning is the key to making it through any size disaster, whether it is a small water leak, a fire, or an area flood.  Having an emergency plan in place helps minimize the amount of time that it takes to get you back to preloss conditions.  The ERP (Emergency Readiness Plan) is a no-cost assessment to a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas.  It takes little time to complete the assessment, making it a great value that could save you time and money in the future.  The information is also provided to you by downloading a free app on your smart phone or tablet.  The SERVPRO® READY app, putting all of this vital information at your fingertips, anywhere you may be.  Call us today (304)343-6170 to set up an appointment to get you “Ready for whatever happens”.

Up,Up and away at the Yeager Airport Airshow

10/22/2018 (Permalink)

Community Up,Up and away at the Yeager Airport Airshow Loved seeing and interacting with Hercules and Greg of Fly Away Geese, the wildlife removal dogs at Yeager Airport!

What a great weekend SERVPRO had on October 13th and 14th at Yeager Airport in Charleston, WV for the Salute to Our Veterans and First Responder's Air Show!

SERVPRO of North Kanawha Valley was a sponsor this year of this amazing event that included demonstrations from The US Army Golden Knights parachute team, as well as various stunt planes like The Canadian Harvard Aerobatic Team that performed amazing feats for the crowds. One of the stars s of the show were the adorable dogs of Fly Away Geese that are used as wildlife removal animals at the airport; they gave several demonstrations of their abilities during the show. There were also many aircraft parked on the tarmac that the public could tour and learn the history of how these wonderful aircraft contributed to history as well one company that offered helicopter rides over the city and airport. Also there were several souvenir and food vendors on site for those that came hungry, or wanted a memento of their time at the show.

As a sponsor, SERVPRO of North Kanawha Valley was able to set up a display and promote our services to the general public and others who attended the event, but the main focus of our participation was to honor our Military personnel and First Responders. We gave out American Flag lapel pins and registered anyone in the Fire, Emt, Police, and military fields for custom knives. The general public was also included in a drawing for two $50.00 Rock City Cakes gift cards.

We hope that the opportunity presents itself to do this event next year as it was so much fun!