Recent Posts

Give Me Closure

6/18/2019 (Permalink)

Commercial Give Me Closure Fire in local restaurant in Charleston, WV

When you are dealing with grief, divorce, or any other loss in your life we have to sometimes search for closure. This closure involves healing and brings about the ability to move on in life. In most cases, people want closure in times of tragedy, but today we will look at a different kind of closure that nobody wants to experience.

According to the Bureau of Labor Statistics, 20% of all small businesses will close in their first year and about 50% of small businesses will close by their 5th year.  Although there may be many different reasons for these businesses to close, you can be sure that it is not an easy thing to go through.

With the odds already stacked against a business being able to survive in normal circumstances, you throw an unexpected tragedy such as a fire, or water loss and you really up the odds for a permanent closure. It is estimated that over 50% of businesses that sustain a catastrophe will not recuperate from it.

That is why SERVPRO came up with its Emergency Ready Plan for businesses. Knowing as much as 50% of businesses close down following a disaster and with the businesses that do actually survive, the overwhelming majority of them had a preparedness plan in place we saw the need for pre-planning. Our “ERP” can serve as an insurance policy aimed at peace of mind by knowing you are "Ready for whatever happens." Having a SERVPRO “ERP” along with other contingency plans can speak trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be affected by it. You can get help quickly and start the recovery process faster.

Our Commercial Restoration Consultants are trained to look for potential safety issues at you Charleston, WV area business and will create an Emergency Readiness Plan with emergency contact information. We will even tag all of your properties main shutoffs as well as deliver an emergency escape plan for the building occupants. Our ERP only takes about 30 minutes of your time, but supplies many years of comfort in knowing you are ready if disaster ever strikes your business. The best part of SERVPRO’s ERP is that we offer it at absolutely no cost to you.

Reach out to us and schedule your complimentary Emergency Ready Plan today because we truly don’t want you to have to search for closure because of a closure.

All up in your grill about safety!

6/18/2019 (Permalink)

Fire Damage All up in your grill about safety! Back yard campfire

All Up in Your Grill About Safety

The crackling sound of a campfire, the smell of hot dogs on the grill, marshmallows turning into little fireballs on a skewer… all of these are things that make summer fantastic.  If you are planning on spending summer indulging in one of these classic activities, it is a good idea to be aware of campfire/grill safety. Whether you are using a propane grill, a charcoal grill or a campfire, there are some basic safety guidelines that the whole family should be educated on to protect themselves and their homes.

For the grillers (that’s you, dad):

  1. If you are using a grill be sure that it isn’t defective in any way.
  2. For propane, check the tank before use to make sure it isn’t damaged.
  3. When using a charcoal grill, let the starter fluid soak into the coals for a minute before igniting them to allow the explosive vapors time to dissipate.
  4. If you are grilling using an electric grill, never use lighter fluid or other combustible materials.
  5. Do not use grills close to the house where it has the potential to catch the structure on fire

For all of the campers and s’mores connoisseurs out there, here are a few campfire safety tips that will help keep you, your families and our forests safe:

  1. Never build a campfire somewhere that it could easily spread. Steer clear of areas with large amounts of dead leaves and dry brush
  2. Do not keep flammables around the campfire. This includes lighter fluid and gasoline
  3. Keep the campfire to a size that is easy to control. Do not build one so large that it will get out of hand and spread
  4. Keep water or a shovel or both nearby so that the campfire can be extinguished if needed
  5. Keep tents and sleeping bags a safe distance from the fire
  6. Be sure that everyone at the campfire knows to stop, drop, and roll if an article of their clothing catches fire
  7. Extinguish correctly when leaving the fire (here is a great resource that demonstrates how to properly extinguish a fire

Rain, Hail and High Winds OH MY!

6/18/2019 (Permalink)

The Kanawha and Putnam counties have recently been ravished with storms.  Rain, Hail, High winds all a recipe for disaster for many home owners.  Preparation for our moody mother nature is key to help protect your home.  While you can’t control the weather, there’s still a lot you can do to protect your home and your family. Additionally, most of what we’ll discuss in this blog will also help protect your neighbors’ homes and property!

SERVPRO® of North Kanawha Valley & Teays Valley have a list of the basic outside upkeep on your home, may help prevent or minimize the damage done to your home during a storm in West Virginia. 

  • Check for missing or damaged shingles, then get them replaced

When shingles are damaged, they are more likely to break free.  If the shingles are missing this will cause a gap and allow for wind to get under the singles causing more damage.

  • Repair loose siding

The same rule as roofing apply to your siding as well.  Insure that the siding is not damaged or pulled loose, allowing for wind to damage the remainder of the siding.

  • Keep your gutters clear

Ensure that your gutters are free-flowing and your downspouts are in a direction that will allow the water to flow away from the foundation.  If the water is not directed from the foundation, the water can cause water damage to the home and flooding.

  • Adjust the flow of runoff water coming toward your house.

The best way to combat runoff water coming near or inside of your home is to dig a ditch, or drain to divert the water that is intruding your home.

  • Keep your sump pump, pumping.

Checking your sump pump should be done on a pretty regular basis.  It is far too often that we get a call for sump pump failure.  Purchasing a secondary pump is additional reassurance that you can minimize basement or crawlspace damage during a storm if your primary sump pump stops working.

  • Trim your tree’s frequently

Keeping your tree’s trimmed regularly helps keep the risk of having damaged done to your home's roof, siding and windows.

  • Take a quick walk around your property.

This is primarily to clean up around your home of anything that could be potentially become projectiles.  Things like lawn furniture, tools, flower pots, trash cans, anything that can be lifted off of the ground

  • Purchase a generator

Larger storms can cause serious outages leaving you without power anywhere from a few minutes to a few days.  The generator can be used so that you minimize the loss of food, keeping medications cold, there are a number of things that make it a good idea to have a generator.

Keep in mind that your home and the things inside of your home are replaceable.  Your family is not.  Creating a storm safety plan is essential and should be regularly reviewed and practiced with your family.  If you believe that your home may have still obtained damage during the storm, contact SERVPRO of North Kanawha Valley & Teays Valley to have your property assessed for storm damage.

It's Raining, It's Pouring.................

5/31/2019 (Permalink)

Water Damage It's Raining, It's Pouring................. Recent heavy rain fall that caused homes and businesses in the Charleston and Teays Valley area to flood.

Water leaks within a home or business can seep into carpet, flooring, baseboards, and walls while moving throughout the structure.  SERVPRO of North Kanawha Valley and Teays Valley Franchise Professionals understand how disruptive water damages can be for a family. Water leaks in a business can not only disrupt the facility, but also can interrupt day to day business functions, which could possibly close the business and affect revenues. 

Timely mitigation is key to the restoration process.  Quick response time helps ensure that damage is contained and the restoration process begins promptly. This saves on the amount of damage, cost of claims, and assists in reducing losses from business interruption due to a loss.  Timely and proper water mitigation will also help keep mold from developing which could cause people to become ill!  SERVPRO® Professionals will be able to identify water regardless of where it hides. Your local SERVPRO® Franchise Professionals cover the Charleston and Teays Valley area's as well as the surrounding areas.  We offer 24-hour emergency response from our trained professionals to help make it "Like it never even happened."

            Leak Prevention Tips

  •   Check roof for deterioration.  
  •   Check gutters and downspouts.
  •   Check basements and crawl spaces for moisture.
  •   Check appliances in kitchens, break rooms, and cafeterias.
  •   Check sinks and toilets in bathrooms.
  •   Check HVAC for leaks and blockages. 

Roof damage is bad enough, but a roof not repaired can cause some serious issues.

5/31/2019 (Permalink)

In any type of weather there are lots of different issues that could cause damage to your home; Roof damage is one of those. Damage due to storms is the most typical, but there are several things that COULD cause the damage to your roof some being more visible than others.

It is always good practice to have your roof inspected every 10-12 years, unless there has been a specific issue that may have caused a reason to check it sooner such as a severe storm, hail, or some other sort of natural disaster. Unfortunately, when your roof becomes damaged it can lead to bigger issues that may ultimately cause water damage to the interior of your home.

Here we mention a few things to look for when you are inspecting your roof:

  • Loose or missing shingles: this could be caused by high winds, improper installation, or simply wearing out over exposure to the elements through the years. Loose nails can also leave a hole in the shingle that water can find its way through as well.
  • Poor installation of the flashing. "Flashing" is the metal that is placed in the sections where the roof meets the walls, or in the valleys. This must be installed properly to divert water from the roof.
  • Gutters that are not placed with the right pitch, or that have seems that are not sealed properly can also cause water to back up and then overflow into the house causing water damage to ceilings and/or walls. Not having gutter guards to keep leaves and debris from collecting in the gutters can cause overflow of water that can result in damage to your roof and other areas of your home as well.
  • Rotted fascia or soffit can also be an area that allows water to intrude. 

If you suspect that you may have roof damage causing water damage to your home please feel free to contact us at 304-755-9510 and we will be happy to assist you. SERVPRO® of North Kanawha Valley and Teays Valley can also supply emergency tarping and board up if the need may arise. 

 SERVPRO® of North Kanawha Valley and Teays Valley will be there for all of your home repairs or accidents. 

More to us then what you would think...

5/31/2019 (Permalink)

You may know us as the Fire and Water Cleanup and Restoration Company. But did you know that there are over 20 services that we can provide to a home or business owner. Our team at SERVPRO® of North Kanawha Valley & Teays Valley is always ready to help you at a moment’s notice 24/7/365.  A few of the other services that we provide include…

  • Mold Mitigation
  • Document Restoration
  • Duct Cleaning
  • Deodorization                  
  • Reconstruction
  • Vandalism Cleanup
  • Forensic Remediation
  • Storm Response
  • Tarping and Board ups 

Our team here at SERVPRO® of North Kanawha Valley & Teays Valley can help you with whatever disaster that you may have. We have been in the Kanawha Valley and surrounding areas for nearly 30 years, locally owned and operated, and ready to serve you.

Whether you are a homeowner, business owner, property manager, or first responder we are here for you. There is no disaster that is too large or too small that we can't handle. From our trained and uniformed crews to our professional restoration consultants, and our SERVPRO® Ready App that is in the palm of your hand, the cleanup team at SERVPRO® of North Kanawha Valley & Teays Valley is here to help make your disaster, “Like it never even happened." For more information on how we can help you be prepared or for a consultation please call us at 304-755-9510.

Different Hats

5/30/2019 (Permalink)

Commercial Different Hats Different hats over the many years.

”Commercial buildings are not large houses!”

Your local SERVPRO franchise has 5 Commercial Drying Specialist on staff and this is one of the first things that our techs learn while attending the Institute Of Inspection Cleaning and Restoration Certification (IICRC) class.

Drying and restoring commercial properties can be very complex and pose a multitude of situations not typically found in residential properties. Some of the differences between commercial and residential properties are obvious, such as size and use but others may not be as obvious like intricacies in HVAC systems, and complex electrical systems.

Other differences in commercial and residential structures that may concern a restorer would be things like public access, multiple stakeholders, construction materials & building codes, as well as the potential for increased safety issues in a commercial property.

Our certified Commercial Drying Specialist know the differences between commercial and residential properties and can “change hats” instantly when going from one to the other with very little effort. This ability to understand and adapt to these differences is one of the many things that help our restorers stand out in the restoration industry. It is also the reason that the majority of municipalities, utility companies, property management firms, healthcare facilities, and school systems in the area trust SERVPRO® Of North Kanawha Valley and Teays Valley for all their restoration and cleaning needs.

SERVPRO® of North Kanawha Valley and Teays Valley are also on the cutting edge of document drying science and have the ability to dry, clean, sanitize,digitize and restore documents once deemed unsalvageable a few years ago. This can save a business thousands of dollars and major headaches if these documents are irreplaceable. 

Another advantage SERVPRO® of North Kanawha Valley and Teays Valley has over other restoration companies is although our local franchise can produce most commercial jobs on our own, if we get a job that is beyond our local capabilities, we can have our Corporate Large Loss Division assist us with staff and equipment to handle any size disaster.

Knowing the differences between residential and commercial properties is very important in our industry and if a restorer does not understand those differences, it could lead to catastrophic results from safety issues, or much higher cost of a commercial project than is necessary. Trust your business to the Pro’s in the know, SERVPRO of North Kanawha Valley and Teays Valley. We are standing by 24/7/365 for ALL your restoration and cleaning needs.


5/16/2019 (Permalink)


Is Your Business Ready?

Disasters always seem to strike when you least expect it. Flooding, fires, tornadoes, hurricanes, and blizzards are a threat to your business. This is especially true if you are not prepared for a disaster when it strikes. Here is an unsettling statistic to think about: more than 40% of businesses never reopen following a disaster. Of the businesses that survive after a disaster, the majority of these businesses had a preparedness plan in place.

A disaster can bring your business to a halt. By developing a SERVPRO Emergency Ready Profile, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can minimize how water and fire affect your business!

SERVPRO’s Emergency Readiness Profile is a “no cost to you” assessment of your facility which provides facility details such as shut-off valve locations, priority areas and priority contact information. The Emergency Readiness Profile is conveniently available on the SERVPRO® Ready App and identifies the line of command that authorizes work to begin.

Join the multitude of businesses in our area that are better prepared for a disaster by using our Emergency Readiness Profile! Contact SERVPRO® of North Kanawha Valley & Teays Valley for more information.  304-755-9510

For information CLICK HERE

Four P’s in a Pot

5/1/2019 (Permalink)

Water Damage Four P’s in a Pot First call plumber. Second call SERVPRO!

We are all guilty of flushing things down the toilet that do not belong. Whether it’s baby wipes or your kid seeing how many tissues they can fit into the toilet bowl, we have all seen the ups and downs of a toilet clog. It is encouraged that people stick to the “Four P’s” when it comes to what gets flushed: pee, poop, puke, and (toilet) paper. That leaves a lot of room for all of the things that do not belong in your Jon. Here’s a handy list of some things that could potentially clog your sewer pipes in your home or business…

  1. Feminine products
  2. Baby wipes—yes, even the ones they say are flushable
  3. Cooking grease/food
  4. Dental floss
  5. Q-Tips
  6. Cotton balls
  7. Pills –(also a potential environmental problem)
  8. Tissues
  9. Paper towels
  10. Cigarette butts (Ha, Ha, we said butt)

Now that we have covered what not to flush… take a look at some of the odd things people have sent through the pipes…

  1. Civil War Cannon Shell
  2. A Training bra
  3. A $70,000 diamond ring
  4. False teeth
  5. Money
  6. Cell phones
  7. A squirrel
  8. Family pictures
  9. A bag of sea shells
  10. A wig

Check out this article at for poops & giggles.

Kanawha Valley’s Mightiest Heroes

4/8/2019 (Permalink)

Water Damage Kanawha Valley’s Mightiest Heroes SERVPRO'S mightiest Heroes are Here to Help in Charleston,WV and the surrounding area.

You experience an awakening in the middle of the night by a strange loud sound. You jump out of bed to notice you are standing on a shocking amount of saturated carpet. You have now come to the unsettling conclusion that your water heater has sprung a leak. This will undoubtedly send you into quite a fury. Fortunately, all you have to do now is make the call for SERVPRO® to assemble the crew.  Most houses are not shielded from water or fire damage, nor do they have the eye of Agamotto to reverse time. However, SERVPRO® is always here to save the day. 

            When it comes to structural damage, we may not have Stark Industries technology; but, we do have the latest “state of the art” restorative equipment that the industry offers today.  Our inventory ranges anywhere from air movers and dehumidifiers, to air scrubbers and HVAC duct cleaning machines.  Whenever Thanos snaps in your home, we can clean the thick layer of dust out of your ductwork, registers, and fog a pleasant anti-microbial deodorizer through the cold air return. You will marvel at the job we have done. SERVPRO® technicians are equipped with custom manufactured restorative products, making SERVPRO® the guardians of everything you hold dear.

            Thanks to social media, yellow pages, word of mouth, etc. it does not take an interstellar pager to contact SERVPRO®. The Avengers of all things unclean are available 24/7/365 and are faster to any sized disaster. All our technicians have been thoroughly trained and are experienced to meet all your restoration needs. SERVPRO® conveniently has over 1,700 locations so you do not have to shrink down to the quantum realm in order to find us. Next time your home or business is exposed to a disaster, call SERVPRO® of North Kanawha Valley’s Mightiest Heroes.