Recent Posts

Who Else?

5/18/2022 (Permalink)

SERVPRO trucks in front of grocery store We can get you back to business after a disaster.

Let's talk about commercial jobs for a minute. Commercial property owners, we're looking at you! We had a water/fire loss job come in for a local grocery store earlier this year. A fire occurred in one of the rooms and therefore caused the sprinkler system to go off, causing major water damage. We made contact with them and had a crew out there shortly.

Crews worked through the night to get the water extracted and begin the drying process. We know how important it is to get a business back up and running after a loss.

We have the equipment and the crews to get the job done, big or small. We are local, so being onsite quickly is our specialty. Who else would you want taking care of your business?

In the Eye of a Hurricane

5/9/2022 (Permalink)

Storm clouds hovering over Charleston West Virginia If your commercial property is affected by the aftermath of a hurricane, call the pros at SERVPRO.

With National Hurricane Preparedness Week ending yesterday, we thought it would be nice to do a recap for how to prepare your business for inclement weather, specifically for a hurricane. The National Weather Service provides many insights and resources for how to prepare for a hurricane. Typically in the Kanawha and Putnam Counties of West Virginia, we don't have damage from the hurricane, but rather from the storms that linger after the fact. These storms can bring extreme winds and flooding to Kanawha and Putnam Counties.

In this blog, we will talk specifically about how your business can be prepared for a hurricane. First things first, speaking with your insurance agent and knowing your policy is imperative preparation before any storm event. Keep your business’ insurance documentation with you and consider adding flood insurance to your current plan.

Much like having a fire evacuation plan, every business should have an evacuation plan specifically for in the event of a hurricane. When developing an evacuation plan for your business, the first step is finding out if your commercial building is located in a hurricane evacuation zone. If you are, have a bag readily available of supplies in case you and your employees need to evacuate. When assembling your disaster supplies, be sure that there is enough food and water for each person for at least three days. Radios, batteries, and phone chargers are all things you should have with your supplies. If a hurricane is set to hit your area, follow the evacuation orders given by reputable sources and plan several routes.

If there are senior citizens or disabled persons living near your business, consider checking on them and helping them prepare for the hurricane. Help them evacuate if they don’t have anyone else assisting them and check in on them after the storm. Last, but of course not least, have a plan for your pets as well.

And, of course, if your business suffers damage from the aftermath of a hurricane, give us a call. We have trained professionals that specialize in remediation for commercial properties! 

Spring Showers

5/9/2022 (Permalink)

SERVPRO vehicle in the rain If the Spring showers dampen your day, you know who to call!

Spring and Summer are full of sunshine, flowers, and fresh-cut grass. However, it can also bring on unexpected periods of heavy rains. Unfortunately, this can lead to major water damage to homes in Kanawha & Putnam Counties which means wet basements and backed up drains.

Always ensure that you keep an eye on the weather and watch for any heavy rainfall warnings that could result in water damages in your area. When a warning is given, make sure to keep all basement windows and doors closed and be sure they are properly sealed. Keep an eye on the basement to catch if there are any leaks that water may be coming in from.

SERVPRO® of North Kanawha & Teays valley is your leading restoration company when it comes to water damage in West Virginia. If you experience any water intrusion, make sure to call us right away. We have highly trained and certified teams on standby, 24/7/365.

If you are unfortunate enough to experience some sort of water damage to your home, we will be there as quickly as possible to extract the water. Not only will remove all the water, but we will clean all affected areas with anti-microbial to ensure that the area is thoroughly disinfected. We will also take care of any belongings that were affected by water, whether that be to clean and sanitize the item, or haul it away to be discarded.

We hope that you stay dry this Spring and Summer season, but if you don’t, you know who to call. SERVPRO® of North Kanawha Valley & Teays Valley is always Here to Help®!

Soot webs: what are they?

5/9/2022 (Permalink)

SERVPRO graphic with soot webs They aren't spider webs. These black webs are caused by soot after a fire occurs.

When we enter a home with fire damage, we see a lot of different things. Black dust on the tops of door frames and furniture, soot on AC registers and smoke damage on the ceilings. Something else very common we see is something called soot webs, or soot tags. 

Soot webs are black 'cob web' looking things. Most of the time, a home owner will think that the soot has attached itself to all of the dust webs and cob webs in their home, and they always say "I did not realize my house was so dusty!" No fear, it is not dust. 

Soot webs or tags form in areas of little circulation when synthetic or petroleum based sources burn. Soot particles follow the air into colder areas with lower circulation and concentrate in those areas. Since the soot occurs due to a combustion event, it makes the particles create long chains of soot. So do not worry! It is not dust or spider webs. It is just something fires leave behind, and is no issue for us to clean up. 

If your home or business suffers from fire damage, give us a call. Soot webs, smoke damage, water damage from sprinklers. We will take care of your property from start to finish. 

Trauma Scene Cleanup

4/25/2022 (Permalink)

Biohazard symbol SERVPRO has professionals trained in Trauma Scene Cleanup and can take care of you during your time of grief.

Content Warning: Blood, death

Trauma Scene Cleanup is a solemn but necessary practice in the field of restoration. If you have ever had the misfortune to discover a deceased family member or loved one, you may not realize how important it is to inquire about forensic remediation, biohazard, or trauma cleanup services. These services may be necessary to restore a home back to preloss conditions.

Outsourcing the forensic remediation to a professional company such as SERVPRO of North Kanawha/Teays Valley is recommended for numerous reasons. We have professionals that are certified in Trauma Scene Cleanup. Blood is pathogenic, which means any fresh blood has the possibility to make you sick. Our technicians would be dressed in full personal protective equipment and this is crucial when handling any materials affected with blood. The stress of cleaning up after an unfortunate situation is not something a bereaved should be burdened with.

After the damage has been assessed and the areas properly mitigated, any soiled materials are then bagged in biohazard bags and properly discarded and hauled from the work site. We will also take care of any lingering odor that may occur. SERVPRO of North Kanawha Valley and Teays Valley has several different pieces of equipment that are designed to handle many types of odors. Once the technicians are finished, the affected area is now safe for the bereaved and will allow them to mourn properly without added stress.

A Dynamic Duo

3/14/2022 (Permalink)

A man and woman standing side by side in front of a green background smiling Brittany and Tim are two wonderful examples of what a career at a locally owned and operated business could look like.

Employee retention is one of the many positives of a locally owned and operated business. Hiring and promoting within is a benefit locally owned businesses can offer to their employees and as a result,  employees are typically better compensated as far as pay, benefits, and flexible scheduling. This in turn translates into more money being put back into the local economy and more time spent volunteering in the community. The local company is in turn compensated with a more faithful and dedicated employee who is willing to go the extra mile.

Today’s blog will highlight two of our loyal and dedicated employees that embody this message, Brittany Sutherland and Tim McDaniel. The years of service that these great employees have given to the community accounts for countless certifications, tons of hands-on-experience, and extensive training in all areas of the restoration industry.

Let’s start with Brittany’s inspirational story. Brittany started with SERVPRO through a temp agency in May of 2018 as a technician, working on the truck and assisting the crew chief on jobs. She studied hard in her spare time and obtained her Water Restoration Technician and Advanced Structural Drying certifications and became a Crew Chief. In 2021, she took more exams and obtained her Fire Restoration and Content Process certifications and helped build the foundation of our Contents Division. From there, Brittany assumed the role of Project Manager at the beginning of this year where she oversees water, fire and mold restoration jobs and crews. To say we are proud of the hard work and dedication it has taken Brittany to get where she is today would be an understatement.

Another riveting employee journey is that of Tim McDaniel. Tim has been with SERVPRO since the 90’s and spent his first five years with as a crew chief working on truck. Tim came back in 2004 as a project manager and then moved to the Sales and Marketing department to pursue a career as our Commercial Restoration Specialist. Customer service was always one of Tim's strengths, and he used that to build strong relationships with our commercial clients and assisted production with customer service on large commercial jobs to ensure his client’s satisfaction. Tim worked as our Commercial Restoration Specialist until 2020 when he was given a much-deserved promotion to Operations Manager. Tim’s well-rounded knowledge of all facets of this business made him the perfect person for the job. In this role, he oversees our restoration teams as well as office staff and collaborates with our owners on new ways to generate business. 

SERVPRO of North Kanawha and Teays Valley has been servicing Kanawha and Putnam Counties and surrounding areas for over 3 decades and we have invested in our employees, which has translated into quality service to our customers. Brittany and Tim are only two examples of the dedicated team we have put together, and we are lucky to have them!

Contents Restoration

2/25/2022 (Permalink)

Woman scanning boxed contents in Charleston WV Our Contents Crew is taking inventory of a customer’s belongings before taking them to our warehouse to be stored.

In 2021, we decided to add another essential service to our Cleaning and Restoration line: Contents. Although contents cleaning is something that has been a part of our overall restoration abilities, we knew it was time to dedicate more time and resources to enhance our customer’s experience. In preparation for our contents division, we converted our warehouse into a space where customers’ belongings can be stored safely and securely in a climate controlled environment. Our warehouse is also equipped with a modern security system to better protect our customer’s belongings while in our possession.

Let us share a bit about how our Contents Division works. Our Contents Coordinator oversees the process and works alongside the Contents Production Crew from beginning to end. They do a thorough and complete inventory of salvageable, as well as non-salvageable items. When an opportunity arises to assist a customer with their contents that have been affected by fire, water, mold, or any other type of disaster, our contents crew will neatly pack the customers valuables into boxes after doing an initial inspection and pre-cleaning onsite. The biggest benefit our team members use in this process is a QR code box sticker system. This system enables us to keep track of every belonging from the beginning, to the final move back, and placement in the proper area of the home. If a customer decides they need an item while in storage, our technicians can easily locate that item with our state of the art system. It also allows us to know exactly what room an item originated in.

After the initial pack up, the contents are then transported to our secure warehouse where they are cleaned and stored until the restoration process is complete. For certain items, the Omegasonic ultrasonic machine is used. This state of the art contents cleaning machine easily removes smoke residues, mold, water damage, heat scale, and rust. This cleaning system reduces the amount of unsalvageable items, and restores more of the customers valuable belongings back to original condition. Once the restoration process is finished, and any reconstruction on the home is completed, our contents crews will move the items back into the home and place them exactly where they belong.

The main focus of our Content Division is to assist our customers in ensuring the restoration of their possessions are handled with great care so they can enjoy them for many years to come. We are very happy to offer this much needed service to our wonderful customers.

Reviews don't lie

2/1/2022 (Permalink)

orange megaphone on a green background Prompt, efficient and professional: these are the words that we live by.

As a local, family-owned business, word of mouth is everything. We rely on what our customers say about us and the job we have done. With the world of technology making it so easy to share our thoughts on services and goods we purchase, Google and Facebook Reviews have been an excellent way for us to see what our customers think. In 2021 alone, we received a total of 37 positive Google Reviews. We went through each of these reviews to see what it is that we are doing right, and this is what we found:

Prompt, efficient and professional. These are the words costumers used over and over when detailing their experience with SERVPRO of North Kanawha and Teays Valley. These are things we pride ourselves on and strive to achieve with every job, and it is great to see that it seems we have been successful. Prompt and efficient service is what sets us apart

If you would like to let us know how we are doing, please click here to leave us a Google review!

What's that smell?

1/24/2022 (Permalink)

Smoke in the air Don't let odors like smoke be an inconvenience. Call the pros to get your house smelling like it should.

Fire, smoke and soot damages in your home or business can create unpleasant and potentially permanent problems.  Even small fires can cause odors for years to come if the affected areas are not properly cleaned and deodorized. SERVPRO of North Kanawha and Teays Valley specializes in restoring, cleaning and deodorizing after the fire and possible water damage has caused odor issues at your property.

Other odors that may require deodorization:

  • Cigarette Smoke
  • Pet Odors
  • Decomposition
  • Mold

As various materials burn, or other problems like mold growth go untreated, the odorous residues and deposits on surfaces are left behind. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors. 

Our services don't cover up the odor with fragrance; we seek out and remove the sources of the odor. Once the source is found, SERVPRO's own proprietary line of cleaning products is used to treat and prevent the odor from returning. Any restorable item in affected areas will also be professionally cleaned and deodorized, including furniture, draperies, upholstery, electronics, art, flooring, walls, ceilings, HVAC ducts and more. 

Whether it's fire, water, mold damage, or just a stubborn odor that refuses to go away, SERVPRO of North Kanawha and Teays Valley will make it "Like it never even happened."

The Science of Drying

1/17/2022 (Permalink)

Two SERVPRO Air Mover's stacked on top of each other Our top-of-the-line equipment helps us get your home back to normal quickly and effectively.

Did you know there is actually a science behind the process of drying? Having the knowledge of psychometrics is essential to restoring a water-damaged structure to its preloss condition. SERVPRO technicians are trained in the science of drying and follow strict industry approved standards. This helps lower the chances of any secondary damages like mold growth. 

Here are the steps we will take to ensure your water damage restoration is handled correctly and efficiently.

  • Inspect the building to detect every component that is wet to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does it mean to help "speed up mother nature"? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material-but only if the air-is drier.  The only issue is that nature often takes too long and secondary damage such as mold may occur. SERVPRO of Kanawha and Teays Valley has special equipment such as Dry Mat System for Wood Floors and tools to help dry hard wood floors, and hard to reach spaces inside walls. We use modern moisture monitoring equipment and a proven scientific process called DryBook to help speed the drying of your home or business.

DryBook is a proprietary tool that provides real-time documentation and updates on the drying process. It helps ensure industry drying requirements are met. With DryBook Mobile, you have the ability to know exactly where your property is in the drying process. SERVPRO of North Kanawha and Teays Valley has the training, equipment and technology to help make your water damage disaster "Like it never even happened."