Recent Posts

Spring has sprung!

5/22/2020 (Permalink)

Group of people standing in rain boots in the water. Spring rains often cause a tremendous amount of rain outside, which can sometimes end up inside of your home.

Spring and Summer are full of sunshine, flowers and fresh-cut grass but can also bring on unexpected periods of heavy rains. Unfortunately, this can lead to major water damage to homes in Kanawha & Putnam Counties this can lead to wet basements and backed up drains.

Always ensure that you keep an eye on the weather and watch for any heavy rainfall warnings that could result in water damages in your area. When a warning is given, make sure to keep all basement windows and doors closed and make sure they are properly sealed. Keep an eye on the basement to catch if there are any leaks that water may be coming in from.

SERVPRO® of North Kanawha & Teays valley is your leading restoration company when it comes to water damage in West Virginia. If you experience any water intrusion, make sure to call us right away. We have highly trained and certified teams on standby, 24/7 365 we are always Here to Help®.

We understand how precious your home is and we take care of it as if it was one of our own.

Whether it is sewage damage, plumbing leak, overland plumbing, window leaking, a crack in the foundation, we will always try to identify the source, and you to prevent any future water issues.

During the water remediation process, It will begin by extracting any standing water from the affected area and then we will install drying equipment to get the basement as dry as quickly as possible. Air movers and fans are put in place strategically to ensure optimal area coverage. Any contents you have in the basement, we can help move or store until your basement is restored. Our pack-out services include packing and storing your precious belongings and keeping them safe during the restoration period. Once your home is restored, we will safely bring back your items in the same condition that they were taken away in.

Not only will remove all the water but we will clean all affected areas with anti-microbial to ensure that the area is thoroughly cleaned and disinfected.  Ensuring that your home has been properly dried after water damage is crucial. The secondary damage can be caused by improper drying.  Mold can grow very quickly after water damage and it is important to get the area as dry as possible. Our certified teams can handle both mold and water and we can ensure that your property is in good hands!

Do not hesitate if you have water damage to contact your local SERVPRO® for all your restoration needs.

SERVPRO® of North Kanawha & Teays Valley will handle your restoration needs from start to finish minimizing your headaches. 

We offer the highest possible standard of professionalism with the restoration, cleanup, and mitigation of your home or business.  We are a locally owned and operated West Virginia company and part of over 1700 franchises, providing our company with the ability to respond faster to any size disaster.

Contact us today!! 304-343-6170

Caring for your roof.

5/22/2020 (Permalink)

Large tree through the side of a roof on a home. It's not just the wind you have to keep an eye on in a storm, Uprooted trees are always an issue in the spring during storms.

Spring storms can show up so unexpected and to many different severity levels.  It is the ones that we least expect to be bad, that rip through our lives like a hurricane. When these storms cause physical damage to your home, that is when it is the most devastating. Physical damage such as damage to your roof can cause a lot of issues to deal with. Most of the time it doesn’t stop there, it begins there.  If your roof becomes damaged in a storm it is important to get the damaged repaired as soon as possible, because most likely if there has been damage to your roof during a storm, there is more damage than you can see.  After the roof is tarped or repaired, the next step should be to begin to dry out the area that was affected by the rain after the initial damage.  This should be completed as quickly as possible so that the chances of secondary damage after the water intrusion is minimized. If the job appears that it is going to be to much to handle contact SERVPRO® and ask for our assistance.  We have over 30 years of experience handling fire, water, and mold restoration in the Kanawha, Putnam, and surrounding areas.  To help you make sure that your roof is in tip-top let the tip below help you prepare for the spring storms ahead of us.

It is always good practice to have your roof inspected every 10-12 years, unless there has been a specific issue that may have caused a reason to check it sooner such as a severe storm, hail, or some other sort of natural disaster. Unfortunately, when your roof becomes damaged it can lead to bigger issues that may ultimately cause water damage to the interior of your home.

Here we mention a few things to look for when you are inspecting your roof:

  • Loose or missing shingles: this could be caused by high winds, improper installation, or simply wearing out overexposure to the elements through the years. Loose nails can also leave a hole in the shingle that water can find its way through as well.
  • Poor installation of the flashing. "Flashing" is the metal that is placed in the sections where the roof meets the walls, or in the valleys. This must be installed properly to divert water from the roof.
  • Gutters that are not placed with the right pitch, or that have seems that are not sealed properly can also cause water to back up and then overflow into the house causing water damage to ceilings and/or walls. Not having gutter guards to keep leaves and debris from collecting in the gutters can cause an overflow of water that can result in damage to your roof and other areas of your home as well.
  • Rotted fascia or soffit can also be an area that allows water to intrude. 

If you suspect that you may have roof damage causing water damage to your home please feel free to contact us at 304-755-9510 and we will be happy to assist you. SERVPRO® of North Kanawha Valley and Teays Valley can also supply emergency tarping and board up if the need may arise. 

Let Us Help You Get Back to Business!

5/22/2020 (Permalink)

Fly over of a community with the SERVPRO logo in the middle. Here In Your Community. Here to Help.

As our communities re-open, we are all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean and we are “Here to Help”.

SERVPRO of North Kanawha & Teays Valley offers a cleaning program to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning.  SERVPRO Cleaned allows you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard by choosing SERVPRO to assist in the cleaning and disinfecting of your business.

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business.  Beyond fire & water, our SERVPRO® employees are trained and experienced in biohazard decontamination. Always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

When the stakes are this high, you want a partner who has developed an industry-leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. 

Call today to speak to a SERVPRO consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities, we all call home.

Call SERVPRO of North Kanawha & Teays Valley today at 304-343-6170 and allow us to assist you in getting back to business safely.

SERVPRO is Here to Help during this time of need

3/20/2020 (Permalink)

A Servpro technician and a customer standing in an office with the words Here To Help across the screen. We adhere to the highest cleaning and sanitation standards no matter the situation and are always Here To Help.

During this unprecedented time caused by the global pandemic of corona virus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –

SERVPRO of North Kanawha and Teays Valley, 304-755-9510


What to expect when a water damage occurs

2/19/2020 (Permalink)

concrete basement floor with several inches of category 3 water. Basement full of contents that some have been saturated with category 3 water.

 What to Expect

The restoration process begins when you call us. SERVPRO® of North Kanawha and Teays Valley we are available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. Even a delay of a few hours can greatly increase the severity of the water damage.

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO® Professionals may need to dispatch to your location. The following steps described below will help you better understand what to expect when the unexpected happens to you. 

Step 1: Emergency Contact

Upon our first initial contact with you our SERVPRO® Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME.

Step 2: Inspection

Our Water Damage Restoration Process

When responding to a water damage emergency, we begin with a detailed inspection of your home or property, including a damage assessment. At this stage, our professionals are trying to determine the scope of the damage so that we can develop an appropriate plan of action.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water" originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure. However, it may not always remain clean after it comes into contact with other surfaces or materials.
  • Category 2: "Gray Water" contains significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans. It may contain potentially unsafe levels of microorganisms or nutrients for microorganisms, as well as other organic or inorganic matter (chemical or biological).
  • Category 3: "Black Water" is grossly contaminated and may contain pathogenic, toxigenic or other harmful agents. Such water sources may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Step 3: Water Removal

After the inspection and damage assessment step, the water extraction process begins. This step removes the majority of the water. We use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out

If your home requires extensive restoration or cleaning, SERVPRO of North Kanawha and Teays Valley can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal

Our highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, we may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. Removing most of the water helps reduce drying time and helps prevent secondary water damage and mold and bacterial growth.

  • Remove Excess Water
  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

We inspect the carpet and pad and determine if they should be removed to protect the subfloor.

  • Inspect Carpet Pad and Remove If Needed
  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Step 4: Drying

Once the excess water has been removed, the floors and walls may appear dry, but a quick inspection will reveal they are wet to the touch. Nearly all building materials, like wood, drywall, and flooring materials, are porous and therefore retain water. This retained water can cause the materials to break down, warp, or cause mold damage.

Drying / Dehumidification

Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers to dry your home or business. We’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.

  • Use Dehumidification Equipment
  • Use Monitoring Equipment to Track Progress

Monitor Floor and Walls

We check the moisture levels to monitor the drying process. 

  • Monitor Floors
  • Monitor Walls

Drying Equipment

  • Industrial-grade dehumidifiers help prevent secondary water damage like swelling and warping of floors, walls, and furniture.
  • High-speed air movers create airflow across walls, carpets, pads, and furniture, which accelerates the evaporation of moisture.

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME.

Step 5: Cleaning and Sanitizing

Your walls, flooring, and ceiling will most likely require professional cleaning services. In addition to cleaning your property’s structure, we will clean your furniture, upholstery, clothing, and other restorable belongings damaged by the water. Most flooding and water damage also require professional odor removal and deodorization since wet materials have a very distinct odor.

Contents Restoration

SERVPRO of North Kanawha and Teays Valley specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. Learn more about Contents Restoration.

  •  Dry Cleaning
  •  Wet Cleaning
  •  Spray and Wipe
  •  Foam Cleaning
  •  Abrasive Cleaning
  •  Immersion Cleaning

Odor Removal and Deodorization

We are trained to identify and eliminate offensive odors. Our technical expertise and industrial-grade air scrubbers and fogging equipment go well beyond simply masking odors and other shortcuts that don’t work when your odor problem is serious or persistent.

  •  Odor Removal and Deodorization
  •  Air Scrubbers and Fogging Equipment

Sanitizing Treatments

Depending on the scenario, we may use antimicrobial, antibacterial, or disinfectant treatments to clean your property.

  •  Antimicrobial and Antibacterial Treatments
  •  Sanitizing and Disinfectant Treatments


We will remove and dispose of damaged materials with guidance from you and your insurance adjuster.

  •  Properly Dispose of Refuse

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Step 6: Restoration

Restoration, the final step, is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Emergency Building Services

When your home has been damaged by a storm or water, the immediate concern may include temporary protective measures to prevent additional damages, like placing a roof tarp. Learn more about our building services.

  •  Board-Up
  •  Roof Tarp
  •  Temporary Fencing
  •  Move-Out / Pack-Out
  •  Temporary Warehouse Space

Repairs and Minor Building Services

The following building and repair services may be necessary to restore your home to pre-water damage conditions. 

  •  Drywall Removal and Installation
  •  Hardwood Floor Repair
  •  Tile Floor Repair
  •  Painting
  •  Carpet Repair and Installation

Building Services and Reconstruction

SERVPRO of North Kanawha and Teays Valley can simplify the restoration process by handling both the initial water damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keep costs low. We can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

  •  Reconstruction and Building Services

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Veterans Put the SERVe in SERVPRO

2/13/2020 (Permalink)

SERVPRO hard hat with our company challenge coin. SERVPRO hard hat with the challenge coin provided from our corporate office to show appreciation to our past and presently serving service members.

According to the United States Department of Labor, the military currently discharges over 225,000 service members annually. Veterans form a sizable pool of skilled and experienced individuals in our society. However, there is no "employment agency" for veterans to turn to when they return from active duty. As a mission-driven company, our core values and mission align with the teachings of the military to their service members. By hiring a veteran you are not only providing a job to someone who made a selfless commitment to our country, but you are allowing them to start a career.
SERVPRO understands the value that veterans, military spouses, veteran caregivers, and disabled veterans bring to our SERVPRO Family. We believe that it is our responsibility and civic duty to help these returning veterans as they transition back into civilian life. It is incumbent on us to provide them with opportunities to find meaningful work and reintegrate into the business world. It is our corporate goal to hire 1,000 veterans by 2022. The individuals who benefit most from this program are our customers. As anyone who has ever worked with prior service employees can tell you, their integrity and attention to detail are unparalleled.
The opportunity for us to help those who have fought for our freedom is an honor. Without the brave men and women of our United States military, we would not have the privilege of serving our communities. So next time you see a veteran be sure to thank them for their service. Here at SERVPRO® of North Kanawha and Teays Valley, we’re working to make sure that the next uniform they put on has SERVPRO® on it.

We’re Not Out of the Woods Yet

2/6/2020 (Permalink)

Deep into the forest with a path leading out of the forest to the sunshine We are not out of the woods yet but there is a small path leading to the light.

The prognosticators have spoken and one has already been proven to be wrong…Will the other? The Farmers’ Almanac predicted that the winter of 2020 would be frigid throughout our region of Appalachia. The phrase “Polar Coaster Winter Ahead” was used by this legendary meteorological medium to describe the winter that we are currently engaged in. This once reliable source has been just flat out wrong this time…so far.

So what of our other prophet of precipitation? Punxsutawney Phil, America’s favorite varmint weatherman, emerged from his hole to see no shadow, which means the coming of an early spring. Although this winter has seemed like just an extended fall, with mild temperatures and little to no snowfall, Phil’s prediction seems to be more likely than the Almanac’s, but we’re not out of the woods yet.

As anyone who has grown up West Virginia will tell you, we’re just as likely to see heavy snowfall in March as we are in December. My own birthday is on the Spring Equinox, March 20th. With my 40th birthday quickly approaching, I for one can tell you that I’ve spent just as many birthday parties sleigh riding as I have playing whiffle ball in the front yard.

So far this winter has been gentle on freezing pipes and snowmelt flooding but this fortune teller thinks that Mother Nature isn’t quite done. She’s lured us into a false sense of security only to hit us when we least expect it. I can’t remember a single year without a major snow event and I don’t expect this year to be any different. So… before you start planning your spring cleaning you might want to spend your next February day that is 70 degrees double-checking the insulation of your exposed pipes and the cleanliness of your drains. However, if you choose not to heed this Birthday Boy’s warning, and disaster does descend upon you, Just remember that the mitigation and restoration professionals of SERVPRO® of North Kanawha and Teays Valley are here to make it just like this winter, “Like it never even happened.”

Our Next 30 Years!

1/20/2020 (Permalink)

green water background with Servpro logo and 30 years logo 1990-2020 2020 makes SERVPRO of North Kanawha and Teays Valley's 30th year in the Kanawha & Teays Valleys.

As the clock struck midnight on December 31, 2019, and the world ushered in a New Year and decade, we here at SERVPRO of North Kanawha and Teays Valley were ringing in the beginning of our 30th year in business. In 1990 when David and Rachael Duff opened the doors to this exciting and promising new franchise they could have only dreamed about the growth and success that their young company would experience.

30 years is a tremendous milestone for any organization. In the highly competitive business climate that we see today there are several things required to consistently stay relevant in the industry. First and foremost is quality. It’s been said that, “Quality is the best business plan,” and we couldn’t agree more. From the attention to detail that our production teams strive to assure in every job, to the diligence in the communication and follow-up from our customer support staff. SERVPRO® of North Kanawha and Teays Valley have always gone the extra mile when performing your mitigation and restoration projects from beginning to end.

10 years ago David and Rachel passed the torch to their daughter and son in law, Julie and Stephen Reynolds. As time has passed and new technologies and practices have come and gone, one thing has remained the same; an unwavering commitment to quality. When Stephen and Julie took over the company in 2010 along with it came the knowledge, experience and expertise that they gained while working under the outstanding leadership of the Duffs. The same dedication to quality and customer service that lead to SERVPRO of North Kanawha and Teays Valley first 30 years of industry leadership will carry us valiantly into our next 30 years of making it “Like it never even happened.”

30 years of New math

1/19/2020 (Permalink)

Different numbers in different colors with the number 30 enlarged. 30 years of new math. The numbers may look jumbled, but that adds up to a great number of years of service to the community.


No, this is not some weird “new math” countdown. These number 30 represent the years SERVPRO of North Kanawha & Teays Valley has been in the valley.  25, 21, 19, 14, 11, 7, 6, 4 are the years of service that some of our great employees have given to the community.  That length of service accounts for countless certifications, tons of hands-on experience, and extensive training in all areas of the restoration industry, as well as the construction trades.

Employee retention is one of the many positives of a locally owned and operated business. We find that out-of-state companies may not hire in-state employees at all and if they do hire our people, they typically don’t find the same loyalty as an employee working for a local company because they are more concerned with the bottom dollar and not necessarily the health and wellbeing of their employee as well as the impact those employees have on our local communities and economy.

When local companies hire within their community it is usually a win, win situation. Employees are typically better compensated as far as pay, benefits, and more flexible scheduling, which in turn translates not only into more money being put back into the local economy but also more time put back into volunteering and community involvement as well as a healthier community overall. The local company is in turn compensated with a more faithful and dedicated employee who is more willing to go the extra mile for their customers.

SERVPRO of North Kanawha and Teays Valley has been servicing Charleston, WV and the surrounding areas for almost 3 decades now and we have invested in our employees, which has in turn translated into quality service to our customers. If you have used our services; thank you, and if you find yourself in need of restoration services please consider your locally owned and operated SERVPRO because using out-of-state companies just doesn’t add up.

New Year, New You!

1/2/2020 (Permalink)

Black and White photo of a hand holding a sparkler. Happy New Year.

As we have entered the year 2020 preparedness is always top on our mind and with each New Year, many people make resolutions to better themselves or some part of their life.  This year, make a resolution to be READY.  No one ever plans for a disaster, but you can prepare for it.  The SERVPRO® Emergency READY Profile (ERP) will help ensure you are “Ready for whatever happens” in the year to come.

Planning is the key to making it through any size disaster, whether it is a small water leak, a fire, or an area flood.  Having an emergency plan in place helps minimize the amount of time that it takes to get you back to preloss conditions.  The ERP (Emergency Readiness Plan) is a no-cost assessment to a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations, and priority areas.  It takes little time to complete the assessment, making it a great value that could save you time and money in the future.  The information is also provided to you by downloading a free app on your smartphone or tablet.  The SERVPRO® READY app, putting all of this vital information at your fingertips, anywhere you may be.  Call us today (304)755-9510 to set up an appointment to get you “Ready for whatever happens”.