Recent Posts

SERVPRO is Here to Help during this time of need

3/20/2020 (Permalink)

A Servpro technician and a customer standing in an office with the words Here To Help across the screen. We adhere to the highest cleaning and sanitation standards no matter the situation and are always Here To Help.

During this unprecedented time caused by the global pandemic of corona virus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –

SERVPRO of North Kanawha and Teays Valley, 304-755-9510


What to expect when a water damage occurs

2/19/2020 (Permalink)

concrete basement floor with several inches of category 3 water. Basement full of contents that some have been saturated with category 3 water.

 What to Expect

The restoration process begins when you call us. SERVPRO® of North Kanawha and Teays Valley we are available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. Even a delay of a few hours can greatly increase the severity of the water damage.

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO® Professionals may need to dispatch to your location. The following steps described below will help you better understand what to expect when the unexpected happens to you. 

Step 1: Emergency Contact

Upon our first initial contact with you our SERVPRO® Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME.

Step 2: Inspection

Our Water Damage Restoration Process

When responding to a water damage emergency, we begin with a detailed inspection of your home or property, including a damage assessment. At this stage, our professionals are trying to determine the scope of the damage so that we can develop an appropriate plan of action.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water" originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure. However, it may not always remain clean after it comes into contact with other surfaces or materials.
  • Category 2: "Gray Water" contains significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans. It may contain potentially unsafe levels of microorganisms or nutrients for microorganisms, as well as other organic or inorganic matter (chemical or biological).
  • Category 3: "Black Water" is grossly contaminated and may contain pathogenic, toxigenic or other harmful agents. Such water sources may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Step 3: Water Removal

After the inspection and damage assessment step, the water extraction process begins. This step removes the majority of the water. We use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out

If your home requires extensive restoration or cleaning, SERVPRO of North Kanawha and Teays Valley can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal

Our highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, we may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. Removing most of the water helps reduce drying time and helps prevent secondary water damage and mold and bacterial growth.

  • Remove Excess Water
  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

We inspect the carpet and pad and determine if they should be removed to protect the subfloor.

  • Inspect Carpet Pad and Remove If Needed
  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Step 4: Drying

Once the excess water has been removed, the floors and walls may appear dry, but a quick inspection will reveal they are wet to the touch. Nearly all building materials, like wood, drywall, and flooring materials, are porous and therefore retain water. This retained water can cause the materials to break down, warp, or cause mold damage.

Drying / Dehumidification

Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers to dry your home or business. We’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.

  • Use Dehumidification Equipment
  • Use Monitoring Equipment to Track Progress

Monitor Floor and Walls

We check the moisture levels to monitor the drying process. 

  • Monitor Floors
  • Monitor Walls

Drying Equipment

  • Industrial-grade dehumidifiers help prevent secondary water damage like swelling and warping of floors, walls, and furniture.
  • High-speed air movers create airflow across walls, carpets, pads, and furniture, which accelerates the evaporation of moisture.

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME.

Step 5: Cleaning and Sanitizing

Your walls, flooring, and ceiling will most likely require professional cleaning services. In addition to cleaning your property’s structure, we will clean your furniture, upholstery, clothing, and other restorable belongings damaged by the water. Most flooding and water damage also require professional odor removal and deodorization since wet materials have a very distinct odor.

Contents Restoration

SERVPRO of North Kanawha and Teays Valley specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. Learn more about Contents Restoration.

  •  Dry Cleaning
  •  Wet Cleaning
  •  Spray and Wipe
  •  Foam Cleaning
  •  Abrasive Cleaning
  •  Immersion Cleaning

Odor Removal and Deodorization

We are trained to identify and eliminate offensive odors. Our technical expertise and industrial-grade air scrubbers and fogging equipment go well beyond simply masking odors and other shortcuts that don’t work when your odor problem is serious or persistent.

  •  Odor Removal and Deodorization
  •  Air Scrubbers and Fogging Equipment

Sanitizing Treatments

Depending on the scenario, we may use antimicrobial, antibacterial, or disinfectant treatments to clean your property.

  •  Antimicrobial and Antibacterial Treatments
  •  Sanitizing and Disinfectant Treatments


We will remove and dispose of damaged materials with guidance from you and your insurance adjuster.

  •  Properly Dispose of Refuse

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Step 6: Restoration

Restoration, the final step, is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Emergency Building Services

When your home has been damaged by a storm or water, the immediate concern may include temporary protective measures to prevent additional damages, like placing a roof tarp. Learn more about our building services.

  •  Board-Up
  •  Roof Tarp
  •  Temporary Fencing
  •  Move-Out / Pack-Out
  •  Temporary Warehouse Space

Repairs and Minor Building Services

The following building and repair services may be necessary to restore your home to pre-water damage conditions. 

  •  Drywall Removal and Installation
  •  Hardwood Floor Repair
  •  Tile Floor Repair
  •  Painting
  •  Carpet Repair and Installation

Building Services and Reconstruction

SERVPRO of North Kanawha and Teays Valley can simplify the restoration process by handling both the initial water damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keep costs low. We can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

  •  Reconstruction and Building Services

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Veterans Put the SERVe in SERVPRO

2/13/2020 (Permalink)

SERVPRO hard hat with our company challenge coin. SERVPRO hard hat with the challenge coin provided from our corporate office to show appreciation to our past and presently serving service members.

According to the United States Department of Labor, the military currently discharges over 225,000 service members annually. Veterans form a sizable pool of skilled and experienced individuals in our society. However, there is no "employment agency" for veterans to turn to when they return from active duty. As a mission-driven company, our core values and mission align with the teachings of the military to their service members. By hiring a veteran you are not only providing a job to someone who made a selfless commitment to our country, but you are allowing them to start a career.
SERVPRO understands the value that veterans, military spouses, veteran caregivers, and disabled veterans bring to our SERVPRO Family. We believe that it is our responsibility and civic duty to help these returning veterans as they transition back into civilian life. It is incumbent on us to provide them with opportunities to find meaningful work and reintegrate into the business world. It is our corporate goal to hire 1,000 veterans by 2022. The individuals who benefit most from this program are our customers. As anyone who has ever worked with prior service employees can tell you, their integrity and attention to detail are unparalleled.
The opportunity for us to help those who have fought for our freedom is an honor. Without the brave men and women of our United States military, we would not have the privilege of serving our communities. So next time you see a veteran be sure to thank them for their service. Here at SERVPRO® of North Kanawha and Teays Valley, we’re working to make sure that the next uniform they put on has SERVPRO® on it.

We’re Not Out of the Woods Yet

2/6/2020 (Permalink)

Deep into the forest with a path leading out of the forest to the sunshine We are not out of the woods yet but there is a small path leading to the light.

The prognosticators have spoken and one has already been proven to be wrong…Will the other? The Farmers’ Almanac predicted that the winter of 2020 would be frigid throughout our region of Appalachia. The phrase “Polar Coaster Winter Ahead” was used by this legendary meteorological medium to describe the winter that we are currently engaged in. This once reliable source has been just flat out wrong this time…so far.

So what of our other prophet of precipitation? Punxsutawney Phil, America’s favorite varmint weatherman, emerged from his hole to see no shadow, which means the coming of an early spring. Although this winter has seemed like just an extended fall, with mild temperatures and little to no snowfall, Phil’s prediction seems to be more likely than the Almanac’s, but we’re not out of the woods yet.

As anyone who has grown up West Virginia will tell you, we’re just as likely to see heavy snowfall in March as we are in December. My own birthday is on the Spring Equinox, March 20th. With my 40th birthday quickly approaching, I for one can tell you that I’ve spent just as many birthday parties sleigh riding as I have playing whiffle ball in the front yard.

So far this winter has been gentle on freezing pipes and snowmelt flooding but this fortune teller thinks that Mother Nature isn’t quite done. She’s lured us into a false sense of security only to hit us when we least expect it. I can’t remember a single year without a major snow event and I don’t expect this year to be any different. So… before you start planning your spring cleaning you might want to spend your next February day that is 70 degrees double-checking the insulation of your exposed pipes and the cleanliness of your drains. However, if you choose not to heed this Birthday Boy’s warning, and disaster does descend upon you, Just remember that the mitigation and restoration professionals of SERVPRO® of North Kanawha and Teays Valley are here to make it just like this winter, “Like it never even happened.”

Our Next 30 Years!

1/20/2020 (Permalink)

green water background with Servpro logo and 30 years logo 1990-2020 2020 makes SERVPRO of North Kanawha and Teays Valley's 30th year in the Kanawha & Teays Valleys.

As the clock struck midnight on December 31, 2019, and the world ushered in a New Year and decade, we here at SERVPRO of North Kanawha and Teays Valley were ringing in the beginning of our 30th year in business. In 1990 when David and Rachael Duff opened the doors to this exciting and promising new franchise they could have only dreamed about the growth and success that their young company would experience.

30 years is a tremendous milestone for any organization. In the highly competitive business climate that we see today there are several things required to consistently stay relevant in the industry. First and foremost is quality. It’s been said that, “Quality is the best business plan,” and we couldn’t agree more. From the attention to detail that our production teams strive to assure in every job, to the diligence in the communication and follow-up from our customer support staff. SERVPRO® of North Kanawha and Teays Valley have always gone the extra mile when performing your mitigation and restoration projects from beginning to end.

10 years ago David and Rachel passed the torch to their daughter and son in law, Julie and Stephen Reynolds. As time has passed and new technologies and practices have come and gone, one thing has remained the same; an unwavering commitment to quality. When Stephen and Julie took over the company in 2010 along with it came the knowledge, experience and expertise that they gained while working under the outstanding leadership of the Duffs. The same dedication to quality and customer service that lead to SERVPRO of North Kanawha and Teays Valley first 30 years of industry leadership will carry us valiantly into our next 30 years of making it “Like it never even happened.”

30 years of New math

1/19/2020 (Permalink)

Different numbers in different colors with the number 30 enlarged. 30 years of new math. The numbers may look jumbled, but that adds up to a great number of years of service to the community.


No, this is not some weird “new math” countdown. These number 30 represent the years SERVPRO of North Kanawha & Teays Valley has been in the valley.  25, 21, 19, 14, 11, 7, 6, 4 are the years of service that some of our great employees have given to the community.  That length of service accounts for countless certifications, tons of hands-on experience, and extensive training in all areas of the restoration industry, as well as the construction trades.

Employee retention is one of the many positives of a locally owned and operated business. We find that out-of-state companies may not hire in-state employees at all and if they do hire our people, they typically don’t find the same loyalty as an employee working for a local company because they are more concerned with the bottom dollar and not necessarily the health and wellbeing of their employee as well as the impact those employees have on our local communities and economy.

When local companies hire within their community it is usually a win, win situation. Employees are typically better compensated as far as pay, benefits, and more flexible scheduling, which in turn translates not only into more money being put back into the local economy but also more time put back into volunteering and community involvement as well as a healthier community overall. The local company is in turn compensated with a more faithful and dedicated employee who is more willing to go the extra mile for their customers.

SERVPRO of North Kanawha and Teays Valley has been servicing Charleston, WV and the surrounding areas for almost 3 decades now and we have invested in our employees, which has in turn translated into quality service to our customers. If you have used our services; thank you, and if you find yourself in need of restoration services please consider your locally owned and operated SERVPRO because using out-of-state companies just doesn’t add up.

New Year, New You!

1/2/2020 (Permalink)

Black and White photo of a hand holding a sparkler. Happy New Year.

As we have entered the year 2020 preparedness is always top on our mind and with each New Year, many people make resolutions to better themselves or some part of their life.  This year, make a resolution to be READY.  No one ever plans for a disaster, but you can prepare for it.  The SERVPRO® Emergency READY Profile (ERP) will help ensure you are “Ready for whatever happens” in the year to come.

Planning is the key to making it through any size disaster, whether it is a small water leak, a fire, or an area flood.  Having an emergency plan in place helps minimize the amount of time that it takes to get you back to preloss conditions.  The ERP (Emergency Readiness Plan) is a no-cost assessment to a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations, and priority areas.  It takes little time to complete the assessment, making it a great value that could save you time and money in the future.  The information is also provided to you by downloading a free app on your smartphone or tablet.  The SERVPRO® READY app, putting all of this vital information at your fingertips, anywhere you may be.  Call us today (304)755-9510 to set up an appointment to get you “Ready for whatever happens”.

It Wasn’t Raining When Noah Built the Arc

12/26/2019 (Permalink)

Mold under Kitchen cabinet Mold growing from an undiscovered water leak in a waterless hot water system. We found this as we were doing an ERP for an insurance agent.

We truly hope you don’t have an emergency of Biblical proportions like ol Noah did, but unfortunately neither we, nor you control those types of disasters. We can however help you be prepared for the storms of life by preparing you an Emergency Ready Plan for your business. In some cases, as you will see, we can even help prevent a disaster by finding ongoing issues during our inspection of your properties.

A few weeks ago we did an Emergency Readiness Plan for a local insurance agency in Hurricane, WV. As we do these ERP we have to find all the shutoffs for the businesses as well as key areas for immediate response during an incident such as a fire, or water damage. Also during the initial inspections, we look for potential maintenance issues that may present a potential problem so we can point them out to the responsible party to get corrected. During this particular inspection, we noticed a small area of mold under the kitchen sink. When we started moving items out from under the cabinet we also noticed standing water on the floor of the cabinet. Upon further inspection, we found that the waterless hot water system had a small leak and was causing the initial issues, which by the way, was the perfect condition for mold to grow with the moisture, a food source and temperature all being present in the correct amounts.

This could have been a huge problem in two ways if this leak had not been discovered during our inspection. The first could have been a major water damage in the office if the pipe had busted completely and secondly, it had the potential of becoming an even more costly mold issue with serious health issues for the building occupants. Luckily we found the leak in time and the building owner was able to resolve the problem and all we had to do was mitigate a small area of mold.

So what are you waiting for? Call us today for your complimentary ERP so you can be prepared ahead of a disaster, or even cut a disaster off at the pass. Visit our ERP page at to check it out and give us a call to schedule yours at 304-755-9510.

Do you sleep with your bedroom door open or closed?

12/18/2019 (Permalink)

Looking inside a garage attched to a home that had a fire.  The door being closed help minimize the damage to the home. The door being closed during this house fire helped extremely reduce the amount of damage that this fire could have caused to this home.

Your nightly routine can (and should) include brushing your teeth, washing your face, and getting into comfy PJ’s, but one step that is frequently missed is closing your bedroom door. Nearly 60% of people sleep with their bedroom doors open, according to the safety science organization UL. That simple choice could mean the difference between life and death in the event of a house fire. Most people sleep with the door open because they mistakenly believe that it is safer, but it is the exact opposite.

After more than a decade of research, it has been found that closing your door can slow fire spreading, reduce toxic smoke level, improve oxygen levels and decrease temperature. All of which increase survival. The temperature in a room during a house fire is significantly different when it comes to open verses closed bedroom doors. It is reported that the temperature of a room with a closed-door during a house fire is around 100 degrees, while if the door is left open during a house fire, the temperature can quickly climb to around 1000 degrees.

According to the NFPA (National Fire Protection Association) a house fire occurs somewhere in the United States every 88 seconds. The innovations in home furnishings, layouts, and construction over the last 40 years have reduced the average time to escape a home fire from 17 minutes to three minutes or less.

Check out this video from the National Fire Protection Association and watch how important closed doors are while you are sleeping.


The Chase Is On

12/9/2019 (Permalink)

SERVPRO technician holding a meter in a crawlspace. SERVPRO technician holding a meter checking the readings in a crawlspace.

As our industry changes and with more competition moving into our area we are faced with finding different ways of attaining new business. We cherish our long term customers, but with any business to be successful, it must constantly find new opportunities. SERVPRO® corporate as a whole has many contracts, relationships and national accounts with a multitude of insurance carriers, property management companies as well as major industry leaders in a wide variety of fields that its franchises benefit from. These relationships are very helpful to the locally owned and operated franchises, but we cannot solely rely on our corporate contacts to drive our local business. In order to maintain, as well as add to, our customer base SERVPRO® of North Kanawha & Teays Valley has built a marketing team that is responsible for making sure our current customers are getting the best service possible as well as working to add new customers. This is achieved through various means such as advertising, monthly sales routes, website, and social media maintenance, community service, and relationship-building activities and events. These forms of marketing have been very successful for 30 years, but one of the ways we are adding new customers is through our Commercial Priority Response program. SERVPRO® has always been an industry leader in residential restoration services, but over the last 10 plus years or so we have become the go-to for commercial restoration as well. We apply the same concepts of, excellent customer service, having highly trained technicians, and practicing excellent communication with the customers through an entire project, to our commercial jobs that we practice on our residential jobs. The Commercial Priority Response program has one small twist that our residential side does not have and that’s the element of the chase. We have invested time and money into training priority responders to actually watch for commercial opportunities as they may arise. These responders will then be dispatched to the site of an incident to see what services SERVPRO® may provide. A lot of times the scene of these incidents can be very chaotic especially immediately after First Responders have left the scene. The potential customer will be overwhelmed and in a lot of cases won’t have a clue as to what to do next. That’s where our Priority Responder can bring some semblance of order to the chaos by putting the customer at ease with a plan that will allow the business to get back up and running as quickly as possible. With statistics showing that over 40 % of businesses that experience a disaster never reopen, it is critical that a plan is made and executed as quickly as possible. Now, SERVPRO® would rather have a relationship with the business long before an event happens and have a plan in place already , but unfortunately in some cases we won’t and it becomes necessary to start our relationship at a very trying time for the customer. So, when you see a SERVPRO of North Kanawha & Teays Valley vehicle at the scene of a commercial fire or another type of loss, sometimes even before First Responders have left the scene, you can be assured that we have the customer’s best interest in mind and are preparing to Make It "Like it never even happened".