Recent Posts

Contain It!

3/30/2021 (Permalink)

A containment barrier between a kitchen and living room Mold containment is an important part of the remediation process.

During a basement remodel, you find an overgrowth of mold spores on one of the walls. You start to panic. “Now what?” you ask yourself as you rack your brain on what next steps you should take. You do a quick Google search, and our franchise is one of the first choices in mold remediation. You give us a call and Sherri promptly answers the call. You are in good hands. We have trained professionals on staff that know exactly what to do in a difficult situation like this.

Mold is a tricky thing and there are a lot of variables that come into play when working through the remediation process. One of the most important steps to cleaning mold is containing the area. Calling SERVPRO of North Kanawha Valley and Teays Valley so that we can get to you quickly and assess the situation is the first step to getting your peace of mind back. Our highly trained professionals will inspect the area and do a Mold Damage Assessment. The next step is Mold Containment, and this is the step I would like to expand on as it is one of the most important steps in this process. I asked one of our Production Chiefs Tim Smart if he could tell me about this procedure. Tim said, “Mold containment ensures that any mold found in the areas of concern do not spread into other areas of the building or home. Containment chambers also lighten up the load of the clean-up process by keeping any dust and other debris within the confines of the work area.”

If you find mold in your home or business, give us a call. Our esteemed production team will get you taken care of.

ONE Team

3/15/2021 (Permalink)

A SERVPRO van and trailer parked outside loaded up with equipment We are One Team

Last month, our brand saw potentially the biggest storm event in our history throughout the South Central region of the United States. This record setting storm caused by a disruption in the polar vortex left thousands without power and with frozen water lines. States affected included Texas, Oklahoma, Kansas, Missouri, Arkansas, Tennessee, and many others. Places like Texas where they are not used to more than a day of snow flurries had to deal with the lack of infrastructure for an event such as this one.

And in an instant SERVPRO says “How can we help?” We immediately started getting emails asking franchises to mobilize storm crews to assist in high need areas. A call to action was put in place and franchises, included our own, took the opportunity to help. We quickly began planning and packing. Crew leaders jumped at the chance to be a helping hand. That Monday morning, we were on our way to assist a community in need hours away. ONE Team. This is a phrase we hear often here at SERVPRO. In that moment, we were one team with one collective goal. We came together without hesitation. If that does not speak to what we are all about, I do not know what does.

We see this a lot in our beautiful country. In times of need and in moments of chaos, we become one- ONE Team.

Greasy food is delicious, but sometimes it comes at a cost

2/19/2021 (Permalink)

A grease fire in a commercial kitchen A grease fire in a commercial kitchen

French fries, corn dogs, fried chicken- everything is better when it is fried to a golden brown. Of course, your waistline is not the only thing that could be affected when dealing with grease. Grease fires are a common culprit for initiating kitchen fires. It does not take much for a grease fire to become uncontrollable and end up out of hand. Here are some do’s and do not’s when it comes to cooking with hot oil to protect your home from a grease fire disaster.


  • Remove any flammable objects from your cooking area before you start cooking.
  • Monitor your cooking space the entire time. It only takes a second for a fire to ignite, especially a grease fire.
  • Keep a metal lid and some baking soda nearby to smother the fire if one does ignite.
  • Call 911 as soon as you notice you will not be able to handle the fire on your own. Evacuate the premises and call from a secure location.

Do not:

  • Throw food into hot oil. This can cause the hot oil to splash and cause a grease fire. Place food in the hot oil gently, instead.
  • Throw liquid of any kind onto a grease fire should one break out. This will cause the fire to grow and will not smother it.
  • Move the pan or pot. The movement may cause the burning oil to splash and spread.

Of course, if the unfortunate thing occurs and your kitchen does end up having fire damage due to a grease fire, you know who to call. Our crews are always on standby and ready to clean up the aftermath of your culinary catastrophes.

The Abominable Snowmelt

2/12/2021 (Permalink)

A close-up of a snowflake A close-up of a snowflake

The splendor of seasonal snowfall is a beautiful sight to see, but something sinister is sneaking behind those flakes…snowmelt. In West Virginia, dramatic temperature swings are a common occurrence. When periods of significant snowfall are amongst these weather patterns, the risk of home and property damage from snow accumulation intensifies. Snow tends to accumulate in areas that are not often impacted by rainfall which can expose vulnerabilities in roofs, walls, and foundations. When repeated instances of freeze and thaw occur, the opportunity for devastation increases dramatically. Here are a few tips that might protect your home from the Abominable Snowmelt:

  • Remove snow from around your home: snow accumulation near your foundation, windows and doors can leak into your home once it starts to melt. Remember to shovel any decks, driveways or patios that slope towards your home.
  • Check your roof and gutters: consider hiring a professional to remove the snow from your roof so that water run-off is at a minimum once temperatures rise. If that is not possible, be sure that your gutters are clear so that the water will have a path away from your home. If possible, attach a sloped leader to your downspout that leads run-off at least 10ft from your home.
  • Test your sump pump: if water does get into your basement, you want to be sure it is taken care of quickly. Before the snow starts to melt, test your sump pump and your sump pump discharge pipe to ensure it's in working order.
  • Clear snow from drainage areas: storm drains and catch basins can often get clogged with snow — if you can do so safely, clearing snow from these areas can help keep water away from your home.
  • Rearrange your storage: in case water does get into your basement, be sure to keep any valuables, chemicals, or anything else you'd like to keep dry off the floor.
  • Check your appliances: clear out space around your water heater, furnace and other appliances. If possible, raising your washer and dryer off the floor could help protect from water damage.
  • Do not try to do too much: getting on ladders or your roof at any time of the year is a risky proposition, even more so when there is snow involved. Clearing snow and gutters is important in the prevention of water damage but be sure to use a professional to handle any dangerous situations.

Just remember, if being attacked by the Abominable Snowmelt this winter, the Heroes from SERVPRO North Kanawha and Teays Valley can save you and your home faster than you can say “Yukon Cornelius!”

Seeing is Believing

2/2/2021 (Permalink)

Seeing is Believing Seeing is Believing

Today’s blog was written by a phenomenal former employee of ours, Matt Paxton. We strive to be the best and to do the best for our customers and our team. To hear directly from a team member that we are doing just that is music to our ears. Thanks, Matt.

“*WARNING* Personal Blog ahead…. I’ve worked for SERVPRO for going on two years now and have had the opportunity to observe a few things that I believe are worth mentioning. I am not necessarily the “new guy” anymore but compared to the tenure of many of my colleges I am. As I find myself on the backside of 40, I have held a number of positions with a number of different companies. Each company having their own culture as well as employees and owners with different quirks and different ideas about how a business should be run, and different attitudes toward customers and the importance of customer satisfaction. What I am here to say is that SERVPRO of North Kanawha and Teays Valley cares more about it’s customers than any place I have ever worked before. They are absolutely customer obsessed!

Perhaps it was the precedence established by David Duff 30 years ago when he started the company, but current owners Julie and Stephen Reynolds start and end each day with the customer’s best interest in mind. The conversations held behind closed doors around here are not, “Hey, how can we squeeze a little extra money out of this job?” but instead are more along the lines of, “This customer is in a bad situation, how can we help them.” or “This is a fantastic cause, how can we help them achieve their charitable goals.” This might all sound common, but I assure you, this is not the mindset of many businesses today.

The office staff is no exception. The Operations Manager, Production Manager and ladies in the front office are absolutely dedicated to their jobs 24/7. There is not a doubt in my mind that they all lose sleep worrying about how a job is going and if a customer is ok. And don’t even get me started the production crews. When you work in someone’s home you cannot help but form a bond with these people. I cannot tell you how many times I’ve been standing around the water cooler and hear production staff discussing with other crews the nuances of a customer’s situation and preparing them with expectations for their own visit to the home.

If this sounds cheesy, I apologize but it is absolutely true and needed to be said. SERVPRO of North Kanawha and Teays Valley will be more committed, top to bottom, on your loss and getting you back to normal. Don’t believe me? Give us call, because seeing is believing.”

There's more to us than what you think...

1/28/2021 (Permalink)

You may know us as the Fire and Water Cleanup and Restoration Company. But did you know that there are over 20 services that we can provide to a home or business owner. Our team at SERVPRO® of North Kanawha Valley & Teays Valley is always ready to help you at a moment’s notice 24/7/365.  A few of the other services that we provide include…

  • Mold Mitigation
  • COVID Cleaning
  • Document Restoration
  • Duct Cleaning
  • Deodorization                  
  • Reconstruction
  • Vandalism Cleanup
  • Forensic Remediation
  • Storm Response
  • Tarping and Board ups 

Our team here at SERVPRO® of North Kanawha Valley & Teays Valley can help you with whatever disaster that you may have. We have been in the Kanawha Valley and surrounding areas for nearly 30 years, locally owned and operated, and ready to serve you.

Whether you are a homeowner, business owner, property manager, or first responder we are here for you. There is no disaster that is too large or too small that we cannot handle. From our trained and uniformed crews to our professional restoration consultants, the cleanup team at SERVPRO® of North Kanawha Valley & Teays Valley is here to help make your disaster “Like it never even happened." For more information on how we can help you be prepared or for a consultation please call us at 304-755-9510.

The Science of Drying

1/26/2021 (Permalink)

Man wearing hard hat looking through magnifying glass with chart behind him Man trying to decipher the psychrometric chart with magnifying glass.

Did you know there is actually a science behind the process of drying? Having the knowledge of psychrometrics is essential to restoring a water-damaged structure to its preloss condition. SERVPRO technicians are trained in the science of drying and follow strict industry approved standards. This helps lower the chances of any secondary damages like mold growth. 

Here are the steps we will take to ensure your water damage restoration is handled correctly and efficiently.

  • Inspect the building to detect every component that is wet to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does it mean to help "speed up mother nature"? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material-but only if the air-is drier.  The only issue is that nature often takes too long and secondary damage such as mold may occur. SERVPRO of Kanawha and Teays Valley has special equipment such as Dry Mat System for Wood Floors and tools to help dry hard wood floors, and hard to reach spaces inside walls. We use modern moisture monitoring equipment and a proven scientific process called DryBook to help speed the drying of your home or business.

DryBook is a proprietary tool that provides real-time documentation and updates on the drying process. It helps ensure industry drying requirements are met. With DryBook Mobile, you have the ability to know exactly where your property is in the drying process. SERVPRO of North Kanawha and Teays Valley has the training, equipment and technology to help make your water damage disaster "Like it never even happened."

Stink. Stank, Stunk

1/26/2021 (Permalink)

Smoke lingering in air Smoke lingering in air

Fire, smoke and soot damages in your home or business can create unpleasant and potentially permanent problems.  Even small fires can cause odors for years to come if the affected areas are not properly cleaned and deodorized. SERVPRO of North Kanawha and Teays Valley specializes in restoring, cleaning and deodorizing after the fire and possible water damage has caused odor issues at your property.

Other odors that may require deodorization:

  • Cigarette Smoke
  • Pet Odors
  • Decomposition
  • Mold

As various materials burn, or other problems like mold growth go untreated, the odorous residues and deposits on surfaces are left behind. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors. 

We have technicians certified by the Institute of Inspection, Cleaning and Restoration (IICRC), to handle specialized services that can rid your home or business of offensive odors left by fire or smoke damage. Our services don't cover up the odor with fragrance; we seek out and remove the sources of the odor. Once the source is found, SERVPRO's own proprietary line of cleaning products is used to treat and prevent the odor from returning. Any restorable item in affected areas will also be professionally cleaned and deodorized, including furniture, draperies, upholstery, electronics, art, flooring, walls, ceilings, HVAC ducts and more. 

Whether it's fire, water, mold damage, or just a stubborn odor that refuses to go away, SERVPRO of North Kanawha and Teays Valley will make it "Like it never even happened."

What do you have to lose?

12/23/2020 (Permalink)

Black phone with Emergency Ready App information SERVPRO Emergency Ready App

Managing a commercial building can be headache, but if you’re unprepared, it could quickly become a migraine. Do your employees know what to do in the event of a fire, flood or leak? Time lost can be big money lost when an otherwise small problem goes unattended. That’s why it is absolutely essential to have an E.R.P., or Emergency Ready Plan. Fortunately, SERVPRO of North Kanawha and Teays Valley are here to help.              

Did you know that SERVPRO offers a FREE service where we will come to your business, do an inspection, and create a personal, customized, ERP? First, we measure your building and draw a diagram with important information like emergency exits, gas, water and electricity shut offs. We even include pictures of these locations as well as installing a high visibility tag so that your staff can see right where it is. Next, we gather important information such as emergency contacts, utilities and first responder phone numbers and addresses. Lastly, we neatly package all this information into custom app for your smart devise so that you and your staff can quickly access it in your time of crisis. Need us to respond right away? Simple, just press the button that says contact SERVPRO and we will be immediately dispatched to your location, already knowing the details of your building and layout of the area. It is that simple, and it doesn’t cost you a dime.

So, the only real question is, what do you have to lose? The only answer to that question is, everything your company owns. SERVPRO of North Kanawha and Teays Valley has been offering this service for years and have completed hundreds of ERPs in the area. Contact us today and see for yourself how we make it, “Like it never even happened.”

Tis the Season

12/11/2020 (Permalink)

Christmas tree with fireplace behind Christmas tree with fireplace behind

Tis the Season

It’s that time of year again. The stockings are hung by the chimney with care, but I sure hope that your Christmas tree isn’t over there. Did you know that one in four Christmas fires are caused by electrical problems, and another one in four is caused by a heat source too close to the tree? The National Fire Protection Association states that although Christmas tree fires are not common, when they do occur, they are more likely to be serious. With that in mind let’s take a moment to review some tips regarding your tree to make sure that your holidays stay merry and bright.

Picking the tree

  • Choose a tree with fresh, green needles that do not fall off when touched.

Placing the tree

  • Before placing the tree in the stand, cut 2” from the base of the trunk.
  • Make sure the tree is at least three feet away from any heat source, like fireplaces, radiators, candles, heat vents or lights.
  • Make sure the tree is not blocking an exit.
  • Add water to the tree stand. Be sure to add water daily.

 Lighting the tree

  • Use lights that have the label of a recognized testing laboratory. Some lights are only for indoor or outdoor use.
  • Replace any string of lights with worn or broken cords or loose bulb connections. Read manufacturer’s instructions for number of light strands to connect.
  • Never use lit candles to decorate the tree.
  • Always turn off Christmas tree lights before leaving home or going to bed

Some of these items may seem like common sense but a little bit of complacency mixed with the right amount of Grandpa’s eggnog and Santa might just show up to your house already looking like a lump of coal. So, this Holiday Season don’t be a Grinch. If you need help cleaning up after a fire, SERVPRO will be there in a cinch.