Recent Posts

National Preparedness Month and What SERVPRO is Doing for it

9/1/2021 (Permalink)

National Preparedness Month, green background with equipment surrounding National Preparedness Month occurs every September and lasts for the entire month.

As August ends, we can now set our eyes to National Preparedness Month! Every September is National Preparedness Month, where the entire nation raises awareness about preparing for a disaster that can happen anywhere and anytime. What is SERVPRO doing for National Preparedness Month? Each week there will be a theme with a total of 4 themes in September. The themes include: “Make a plan”, “Build a Kit”, “Prepare For Disasters”, and “Teach Youth About Preparedness”. Each theme will give you instructions on what is the best way to prepare you and your family for a disaster. What about Commercial buildings? What about your company’s safety? Look no further with SERVPRO’s Emergency Ready Plan. With this plan it will give you, your residents, and SERVPRO the knowledge to prevent as much damage as possible. If you would like to have an ERP on your Commercial Building to ensure safety to anyone in the building, call SERVPRO today! We can send a representative to your location and get you started. The process of setting it up does not take long and is completely free. Call 304-755-9510 and ask us about setting up an ERP in your location!

Can You Feel the Heat?

8/12/2021 (Permalink)

A heat wave comes through Kanawha and Putnam Counties today. The areas in orange are those affected by the heat wave. Stay safe West Virginia!

A heatwave is making it's way through most of West Virginia today, and while we all enjoy the nice warm summer days, this heatwave is far from enjoyable. Some key tips to remember when you see a heatwave on the weather forecast:

1. Drink before you realize you're thirsty. If you have reached the point of being thirsty, you are probably already dehydrated.

2. Stay inside in the air conditioning if possible. 

3. Keep outdoor activities to the early morning and evening. The hottest time of day is typically between 11 A.M. and 2 P.M, and is not the ideal time to do outdoor activities. 

4. Avoid alcohol and caffeinated/sugary drinks. These do not hydrate you and instead can cause you to dehydrate quicker. 

5. If you notice you are getting dizzy and lightheaded, sit down inside and sip on cool water. If your condition does not get better or worsens, seek professional medical assistance. 

Stay safe today West Virginia!

Cleaning Your Gutters

8/6/2021 (Permalink)

black and white photo of house gutters Clean gutters are not hard to achieve. All you need is a sturdy ladder and a gutter scoop!

Homeownership comes with a lot of responsibility. There is a lot of regular maintenance that needs to be done that you don't think about when you rent, like keeping your gutters clean. Having your gutters cleaned on a regular basis is necessary for many reasons, the most important being that clogged gutters will eventually cause water damage to your home. We know how much rain we get here in Kanawha and Putnam Counties. In the springtime it almost feels like it rains for days without stopping. If your gutters are clogged, they will cause rainwater to overflow and damage your roof which means...leaking. 

The easiest way to clean your gutters on a regular basis is to use a gutter scoops to remove all of that nasty gunk from the gutter. You will need a sturdy ladder placed on a level surface. After all of the debris is removed, you can use a garden hose to flush the gutters and downspouts. Doing this will also allow you to see if you have any existing leaks that need addressed. 

That's all there is to it. And now that you know how easy it is, there's no reason to put it off any longer. Go clean those gutters!


7/28/2021 (Permalink)

Picture of a storm cloud over the globe with SERVPRO Storm written over top No matter the size of the disaster, SERVPRO Storm Team can assist a franchise with capacity and resources to get the damages restored!

There is a long list of reasons why SERVPRO is the premier choice for cleanup and restoration. We brag about our efficiency and professionalism, our technology and equipment. But something that sets us even more apart from the others is our ability to respond to the volume that a major storm event causes.

A large storm event caused by flood, fire, or other natural disaster that surpasses the local franchise's capacity to service in a timely manner can be taken care of by the SERVPRO System. When a storm event like this occurs, The SERVPRO System can provide state of the art restoration services through the best area coverage in the restoration industry. SERVPRO Storm Teams mobilize their crews and are deployed with additional equipment and crews to service property owners, no matter the loss size.

When a storm even occurs and there is major damage, SERVPRO comes together as One Team to help! 

Do you know where your main water shut-off valve is?

7/27/2021 (Permalink)

A water shut off valve with an orange SERVPRO tag on it This is an example of an indoor main water shut off valve at a Charleston business that we completed an Emergency Ready Profile for.

There are a few things every homeowner needs to know about their home. One of the most important of these is where the main water shut-off valve is, and how to turn it off. Every home is required to have one installed inside the home and turning this valve off is crucial during certain emergency situations. 

First, you need to locate your main water valve. The best place to look is inside your home on the perimeter of the house facing the street. The water main is typically in the street and goes in a straight line to your house. There are two types of shut-off valves: it will either look like a handle that can only move in one direction or a knob that you have to turn several times to fully shut the water off. If you can not find the valve inside your home, there could be another located near the street or sidewalk. You may have to call the water company for them to shut it off. 

Any time you go out of town, you should shut off the main water valve as a preventative measure. Nothing is worse than returning home from vacation to a faucet that had been leaking the hole time you were gone and has now damaged your home. You will also want to shut the water off if there is a busted pipe or something leaking that requires attention. This will help lessen the damage to your property. 

Of course, if you forgot to turn your water off before your week long trip to the beach and come back to a bathroom full of water from a leaking faucet, don't fret. Just give us a call at 304-755-9510 and we will get you taken care of!

Once the smoke clears, what's next?

7/20/2021 (Permalink)

A green SERVPRO van and generator parked in a driveway We have the equipment and training to make the fire damage "Like it never even happened."

A fire in your home or business is something difficult to process and handle, emotionally, physically and financially.  There are often so many "what if's" that run through your mind, but how do you figure out where to start once the fire is put out and the smoke clears. What is on your list of things to do?  How quickly can you get your property restored to its original state? Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the conditions present. SERVPRO® of North Kanawha and Teays Valley has been restoring homes and businesses in the Charleston area for over 30 years. We have the equipment, expertise, and experience to bring your property back to it's preloss state.  We will also treat your family with empathy and respect and your property with care. With the many years of experience and our certified crews on call 24 hours a day, 7 days a week, all you need to know is SERVPRO of North Kanawha and Teays Valley will help make the damage “Like it never even happened.”

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today at 304-755-9510.

Julie's SERVPRO Story

7/14/2021 (Permalink)

A brown haired women smiling and standing in front of a bright green wall, wearing a black SERVPRO t shirt. Julie talks about her love for the franchise and how she went from Office Manager to 2nd generation Owner.

Julie Reynolds, franchise owner, shares her history with SERVPRO in this touching and heartfelt post she wrote on her 24 year anniversary with SERVPRO of North Kanawha Valley and Teays Valley.

Julie wrote, "Today marks my 24 year anniversary with SERVPRO of North Kanawha and Teays Valley. Technically I’ve been in the SERVPRO system for longer, but I’ve been doing this fulltime for 24 years, now that seems crazy! SERVPRO has been serving the Kanawha and Putnam counties for 31 years and I can say I am blessed to do what I do, first as office manager and then 11 years ago becoming a second-generation owner. This business is more than a business, more than a job, it is FAMILY. I am proud of our commitment to our customers and the local communities we serve. I am usually a more behind the scenes kind of person, and do not post much but today I am so happy of where we started but more so of where we are heading. We continue to learn and grow our business whether it is by adding employees or expanding our service line. The TEAM we have created is out of this world as we continue to strive to be your premier restoration provider. I am truly thankful to be a WV small business and for those that let us work and serve them with their needs."

What an awesome sentiment from our dedicated franchise owner!


Contents, get your contents!

7/12/2021 (Permalink)

Boxes stacked neatly on orange warehouse shelving Take a sneak peak at our new Contents Division housed in our warehouse.

SERVPRO of North Kanawha and Teays Valley is making some big and exciting changes everywhere from new garage buildings to an entire division being added. Operations Manager, Tim McDaniel, weighs in on the big news of adding a contents division to the franchise's utility belt. 

“Our new Contents Division is the next logical step in growing our two franchise's ability to service our customers who have experienced some type of disaster at there home or business as well as our insurance clients.

The customers personal belongings are the things that they hold near and dear to their heart, things that are very personal to them. Items could include antiques, family heirlooms, maybe even a piece of art one of the children made for them. Some of these items cannot be replaced. This is where our Contents Specialist comes into play. Now we will be able take those items to our new contents facility and have a better chance of restoring those items if they are damaged in a fire, or water damage.

A kitchen cabinet, flooring, or some other structural item usually holds no sentimental value, but personal belongings hold so much more value than a dollar amount. We are now able to give those contents items the special attention they deserve. SERVPRO is now able to pack out a home and store items at our facility, so they do not get broken, or lost during a remodel or cleanup.

Insurance companies like the idea of restoring an item as opposed to replacing them because it typically cost less to restore items as well. We believe that it is a win for everyone involved because the customer gets their coveted items back, it is less costly for the insurance company, and we get the satisfaction of seeing the look on a customers face when we return an item they thought would be lost forever.”

There you have it! The changes happening in our franchise, big and small, are what make us the premier restoration company in the valley. 

Oh no, MOLD!

7/7/2021 (Permalink)

Mold spores covering a flat surface Besides causing a major business interruption, a mold problem can present a serious health risk for people exposed to your commercial property.

West Virginia is known for its wet terrain which can cause many microscopic mold spores that naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a business. Therefore, SERVPRO® of North Kanawha Valley and Teays Valley's mold remediation specialist will reduce the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, 

Call Us Today: 304-755-9510

Tropical Storm Elsa

7/7/2021 (Permalink)

A forecast image of Tropical Storm Elsa's storm-path Although Kanawha and Putnam counties may not be directly affected by Elsa, it is good to stay informed with potentially large storms such as this one.

Our corporate meteorologist, Lela Davis, reported on Tropical Storm Elsa and her effects on the East Coast. Although West Virginia will not be directly affected by the tropical storm, it is still smart to be in the know. 

Lela Davis says, "Tropical Storm Elsa has just crossed over the Florida Keys and will move northward today, heading towards the Tampa area. Landfall will be tomorrow morning just north of Tampa at CAT 1 Hurricane Strength. The ridge of high pressure located in the central/western Atlantic is steering Elsa and will continue to do so throughout the week. Some wind shear associated with a trough of low pressure in the western Gulf of Mexico is currently keeping Elsa from intensifying but that trough will shift west towards Mexico today/tomorrow which lowers the shear and allows Elsa to strengthen."

Rainfall is expected to total 3-5 inches, the highest storm surge should range from 3-5 feet and wind gusts are reported to be up to 80+ miles per hour. 

West Virginia should not see many effects from the tropical storm currently, but we will update if that changes. Stay cool and safe Kanawha and Putnam!