Recent Commercial Posts

Commercial Buildings are Not Large Houses!

7/6/2020 (Permalink)

A table with many different hats on it symbolizing the many hats that our staff at SERVPRO wear. No matter the hat we are all under the same roof, working together to ensure great quality work for you.

Your local SERVPRO® franchise has 3 Commercial Drying Specialists on staff and this is one of the first things that our techs learn while attending the Institute Of Inspection Cleaning and Restoration Certification (IICRC) class.

Drying and restoring commercial properties can be very complex and pose a multitude of situations not typically found in residential properties. Some of the differences between commercial and residential properties are obvious, such as size and use but others may not be as obvious as intricacies in HVAC systems, and complex electrical systems.

Other differences in commercial and residential structures that may concern a restorer would be things like public access, multiple stakeholders, construction materials & building codes, as well as the potential for increased safety issues in a commercial property.

Our certified Commercial Drying Specialists know the differences between commercial and residential properties and can “change hats” instantly when going from one to the other with very little effort. This ability to understand and adapt to these differences is one of the many things that help our restorers stand out in the restoration industry. It is also the reason that the majority of municipalities, utility companies, property management firms, healthcare facilities, and school systems in the area trust SERVPRO® Of North Kanawha and Teays Valley for all their restoration and cleaning needs.

SERVPRO® of North Kanawha and Teays Valley is also on the cutting edge of document drying science and have the ability to dry, clean, sanitize, digitize and restore documents once deemed unsalvageable a few years ago. This can save a business thousands of dollars and major headaches if these documents are irreplaceable. 

Another advantage SERVPRO® of North Kanawha and Teays Valley has over other restoration companies is although our local franchise can produce most commercial jobs on our own, if we get a job that is beyond our local capabilities, we can have our Corporate Large Loss Division assist us with staff and equipment to handle any size disaster.

Knowing the differences between residential and commercial properties is very important in our industry and if a restorer does not understand those differences, it could lead to catastrophic results from safety issues or much higher cost of a commercial project than is necessary. Trust your business to the Pro’s in the know, SERVPRO of North Kanawha and Teays Valley. We are standing by 24/7/365 for ALL your restoration and cleaning needs.

Break the Mold

7/6/2020 (Permalink)

Mold spores spread throughout the walls of this office Besides causing a major business interruption, a mold problem can present a serious health risk for people exposed to your commercial property.

West Virginia is known for its wet terrain which can cause many microscopic mold spores that naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a business. Therefore, SERVPRO® of North Kanawha Valley and Teays Valley mold remediation specialist will reduce the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, 

Call Us Today – (304)755-9510

Business as Usual

6/29/2020 (Permalink)

Multiple images of our services that we offer. Fire, water and mold cleanup and restoration are what we are primarily known for, but it is not all that we do.

When the COVID-19 pandemic gripped our nation early this year a lot of things changed. Fear, panic, and uncertainty have run rampant and have forced many companies to close or dramatically change the way they do business. During these unprecedented times, SERVPRO® of North Kanawha and Teays Valley has been the exception to that rule and continued operating business as usual.

               For 30 years now SERVPRO® of North Kanawha and Teays Valley has been cleaning and disinfecting viruses, bloodborne pathogens, and other biohazards. The same products and methods we have been using for three decades are proving to stand the test of time. Many of our hospital-grade disinfectants have been included on the EPA’s coveted “N List” of products confirmed to be effective at neutralizing Coronavirus. Additionally, our methods and practices comply with the CDC’s recommendations. This is a large part of the reason that SERVPRO franchises have been seen across the country on the frontline of the battle against infection. Whenever government offices, commercial spaces, and healthcare centers are in fear of infection they turn to the reassurance of the skill, professionalism, and expertise of the trusted leader of disinfection, SERVPRO.

They say, “If it ain’t broke, don’t fix it,” and this has been SERVPRO’s attitude throughout this pandemic. When times got tough we took confidence in our experience. Now, after more than a million square feet of COVID cleaning, with virtually no incidence of reinfection, our system has proven to still be effective. All while continuing to do the fire, water, and mold mitigation that we are so well known for. If your business needs mitigation of any kind, turn to experts who have been doing it right all along, SERVPRO of North Kanawha and Teays Valley.

Let Us Help You Get Back to Business!

5/22/2020 (Permalink)

Fly over of a community with the SERVPRO logo in the middle. Here In Your Community. Here to Help.

As our communities re-open, we are all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean and we are “Here to Help”.

SERVPRO of North Kanawha & Teays Valley offers a cleaning program to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning.  SERVPRO Cleaned allows you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard by choosing SERVPRO to assist in the cleaning and disinfecting of your business.

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business.  Beyond fire & water, our SERVPRO® employees are trained and experienced in biohazard decontamination. Always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

When the stakes are this high, you want a partner who has developed an industry-leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. 

Call today to speak to a SERVPRO consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities, we all call home.

Call SERVPRO of North Kanawha & Teays Valley today at 304-343-6170 and allow us to assist you in getting back to business safely.

It Wasn’t Raining When Noah Built the Arc

12/26/2019 (Permalink)

Mold under Kitchen cabinet Mold growing from an undiscovered water leak in a waterless hot water system. We found this as we were doing an ERP for an insurance agent.

We truly hope you don’t have an emergency of Biblical proportions like ol Noah did, but unfortunately neither we, nor you control those types of disasters. We can however help you be prepared for the storms of life by preparing you an Emergency Ready Plan for your business. In some cases, as you will see, we can even help prevent a disaster by finding ongoing issues during our inspection of your properties.

A few weeks ago we did an Emergency Readiness Plan for a local insurance agency in Hurricane, WV. As we do these ERP we have to find all the shutoffs for the businesses as well as key areas for immediate response during an incident such as a fire, or water damage. Also during the initial inspections, we look for potential maintenance issues that may present a potential problem so we can point them out to the responsible party to get corrected. During this particular inspection, we noticed a small area of mold under the kitchen sink. When we started moving items out from under the cabinet we also noticed standing water on the floor of the cabinet. Upon further inspection, we found that the waterless hot water system had a small leak and was causing the initial issues, which by the way, was the perfect condition for mold to grow with the moisture, a food source and temperature all being present in the correct amounts.

This could have been a huge problem in two ways if this leak had not been discovered during our inspection. The first could have been a major water damage in the office if the pipe had busted completely and secondly, it had the potential of becoming an even more costly mold issue with serious health issues for the building occupants. Luckily we found the leak in time and the building owner was able to resolve the problem and all we had to do was mitigate a small area of mold.

So what are you waiting for? Call us today for your complimentary ERP so you can be prepared ahead of a disaster, or even cut a disaster off at the pass. Visit our ERP page at https://ready.SERVPRO.com/ to check it out and give us a call to schedule yours at 304-755-9510.

The Chase Is On

12/9/2019 (Permalink)

SERVPRO technician holding a meter in a crawlspace. SERVPRO technician holding a meter checking the readings in a crawlspace.

As our industry changes and with more competition moving into our area we are faced with finding different ways of attaining new business. We cherish our long term customers, but with any business to be successful, it must constantly find new opportunities. SERVPRO® corporate as a whole has many contracts, relationships and national accounts with a multitude of insurance carriers, property management companies as well as major industry leaders in a wide variety of fields that its franchises benefit from. These relationships are very helpful to the locally owned and operated franchises, but we cannot solely rely on our corporate contacts to drive our local business. In order to maintain, as well as add to, our customer base SERVPRO® of North Kanawha & Teays Valley has built a marketing team that is responsible for making sure our current customers are getting the best service possible as well as working to add new customers. This is achieved through various means such as advertising, monthly sales routes, website, and social media maintenance, community service, and relationship-building activities and events. These forms of marketing have been very successful for 30 years, but one of the ways we are adding new customers is through our Commercial Priority Response program. SERVPRO® has always been an industry leader in residential restoration services, but over the last 10 plus years or so we have become the go-to for commercial restoration as well. We apply the same concepts of, excellent customer service, having highly trained technicians, and practicing excellent communication with the customers through an entire project, to our commercial jobs that we practice on our residential jobs. The Commercial Priority Response program has one small twist that our residential side does not have and that’s the element of the chase. We have invested time and money into training priority responders to actually watch for commercial opportunities as they may arise. These responders will then be dispatched to the site of an incident to see what services SERVPRO® may provide. A lot of times the scene of these incidents can be very chaotic especially immediately after First Responders have left the scene. The potential customer will be overwhelmed and in a lot of cases won’t have a clue as to what to do next. That’s where our Priority Responder can bring some semblance of order to the chaos by putting the customer at ease with a plan that will allow the business to get back up and running as quickly as possible. With statistics showing that over 40 % of businesses that experience a disaster never reopen, it is critical that a plan is made and executed as quickly as possible. Now, SERVPRO® would rather have a relationship with the business long before an event happens and have a plan in place already https://ready.SERVPRO.com/ , but unfortunately in some cases we won’t and it becomes necessary to start our relationship at a very trying time for the customer. So, when you see a SERVPRO of North Kanawha & Teays Valley vehicle at the scene of a commercial fire or another type of loss, sometimes even before First Responders have left the scene, you can be assured that we have the customer’s best interest in mind and are preparing to Make It "Like it never even happened".

Blog with a Twist

6/28/2019 (Permalink)

Power company truck and worker repairing power lines after tornado on rural road EF1 Tornado that impacted the Kanawha Valley on Monday June 24, 2019.

On the evening of June 24th, a tornado touched down in Kanawha County, West Virginia. With the tornado came damaging winds and destruction to the affected areas. Thousands are still without power, including hundreds of business owners. Being prepared for a devastating storm like this one is key for a business owner. As someone in charge of not only the structure itself but all of the lives within the structure, a tornado warning should not be taken lightly.

You must know the warning signs of a tornado so that you can be sure you and your employees know what to expect, and how to best prepare. A tornado is a narrow and violently rotating cloud that is only easily visible if it has formed a condensation funnel. Debris and dust will swirl around under the cloud base. If a tornado warning has been issued in your area, you may hear a loud roar that does not fade as thunder would.

If you see the warning signs common with a tornado and a tornado warning has been issued, take heed to the warning and find shelter immediately. Get to the lowest level of the structure and find an interior room. Stay in the center of the room and stay away from doors, windows, and walls.

After a tornado affects the area your business is in, you may have to make your employees aware of hazards brought on by the storm. Be aware of any gas leaks, structural damage, or electrical dangers. Be sure that your employees know not to touch down power lines under any circumstances. Leave the electrical work to the professionals. Be careful around any sharp objects and use precaution when operating generators.

The best way to make sure your employees know how to react when a tornado touches down near you is to make and stick to an emergency plan. In addition to your Emergency Readiness Profile, create a step by step preparedness plan that goes over different scenarios and storm situations.

Here are a couple of great resources to refer to when preparing yourself and your business for a tornado disaster:

Click HERE for an article that discusses how to create a tornado preparedness plan for your business. 

Click HERE for helpful tips from the American Red Cross on tornado safety. 

Give Me Closure

6/18/2019 (Permalink)

Fire in local restaurant in Charleston, WV

When you are dealing with grief, divorce, or any other loss in your life we have to sometimes search for closure. This closure involves healing and brings about the ability to move on in life. In most cases, people want closure in times of tragedy, but today we will look at a different kind of closure that nobody wants to experience.

According to the Bureau of Labor Statistics, 20% of all small businesses will close in their first year and about 50% of small businesses will close by their 5th year.  Although there may be many different reasons for these businesses to close, you can be sure that it is not an easy thing to go through.

With the odds already stacked against a business being able to survive in normal circumstances, you throw an unexpected tragedy such as a fire, or water loss and you really up the odds for a permanent closure. It is estimated that over 50% of businesses that sustain a catastrophe will not recuperate from it.

That is why SERVPRO came up with its Emergency Ready Plan for businesses. Knowing as much as 50% of businesses close down following a disaster and with the businesses that do actually survive, the overwhelming majority of them had a preparedness plan in place we saw the need for pre-planning. Our “ERP” can serve as an insurance policy aimed at peace of mind by knowing you are "Ready for whatever happens." Having a SERVPRO “ERP” along with other contingency plans can speak trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be affected by it. You can get help quickly and start the recovery process faster.

Our Commercial Restoration Consultants are trained to look for potential safety issues at you Charleston, WV area business and will create an Emergency Readiness Plan with emergency contact information. We will even tag all of your properties main shutoffs as well as deliver an emergency escape plan for the building occupants. Our ERP only takes about 30 minutes of your time, but supplies many years of comfort in knowing you are ready if disaster ever strikes your business. The best part of SERVPRO’s ERP is that we offer it at absolutely no cost to you.

Reach out to us and schedule your complimentary Emergency Ready Plan today because we truly don’t want you to have to search for closure because of a closure.

Different Hats

5/30/2019 (Permalink)

Different hats over the many years.

”Commercial buildings are not large houses!”

Your local SERVPRO franchise has 5 Commercial Drying Specialist on staff and this is one of the first things that our techs learn while attending the Institute Of Inspection Cleaning and Restoration Certification (IICRC) class.

Drying and restoring commercial properties can be very complex and pose a multitude of situations not typically found in residential properties. Some of the differences between commercial and residential properties are obvious, such as size and use but others may not be as obvious like intricacies in HVAC systems, and complex electrical systems.

Other differences in commercial and residential structures that may concern a restorer would be things like public access, multiple stakeholders, construction materials & building codes, as well as the potential for increased safety issues in a commercial property.

Our certified Commercial Drying Specialist know the differences between commercial and residential properties and can “change hats” instantly when going from one to the other with very little effort. This ability to understand and adapt to these differences is one of the many things that help our restorers stand out in the restoration industry. It is also the reason that the majority of municipalities, utility companies, property management firms, healthcare facilities, and school systems in the area trust SERVPRO® Of North Kanawha Valley and Teays Valley for all their restoration and cleaning needs.

SERVPRO® of North Kanawha Valley and Teays Valley are also on the cutting edge of document drying science and have the ability to dry, clean, sanitize,digitize and restore documents once deemed unsalvageable a few years ago. This can save a business thousands of dollars and major headaches if these documents are irreplaceable. 

Another advantage SERVPRO® of North Kanawha Valley and Teays Valley has over other restoration companies is although our local franchise can produce most commercial jobs on our own, if we get a job that is beyond our local capabilities, we can have our Corporate Large Loss Division assist us with staff and equipment to handle any size disaster.

Knowing the differences between residential and commercial properties is very important in our industry and if a restorer does not understand those differences, it could lead to catastrophic results from safety issues, or much higher cost of a commercial project than is necessary. Trust your business to the Pro’s in the know, SERVPRO of North Kanawha Valley and Teays Valley. We are standing by 24/7/365 for ALL your restoration and cleaning needs.

ARE YOU READY?

5/16/2019 (Permalink)

Thundering clouds with a road sign that says "Are You Ready". ARE YOU READY?

Is Your Business Ready?

Disasters always seem to strike when you least expect it. Flooding, fires, tornadoes, hurricanes, and blizzards are a threat to your business. This is especially true if you are not prepared for a disaster when it strikes. Here is an unsettling statistic to think about: more than 40% of businesses never reopen following a disaster. Of the businesses that survive after a disaster, the majority of these businesses had a preparedness plan in place.

A disaster can bring your business to a halt. By developing a SERVPRO Emergency Ready Profile, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can minimize how water and fire affect your business!

SERVPRO’s Emergency Readiness Profile is a “no cost to you” assessment of your facility which provides facility details such as shut-off valve locations, priority areas and priority contact information. The Emergency Readiness Profile is conveniently available on the SERVPRO® Ready App and identifies the line of command that authorizes work to begin.

Join the multitude of businesses in our area that are better prepared for a disaster by using our Emergency Readiness Profile! Contact SERVPRO® of North Kanawha Valley & Teays Valley for more information.  304-755-9510

For information CLICK HERE

Different Hats

4/27/2018 (Permalink)

Table full on hats. Ball caps, Hard hats and toy baseball collector hat SERVPRO® hats through out the many years

”Commercial buildings are not large houses!”

Your local SERVPRO franchise has 5 Commercial Drying Specialist on staff and this is one of the first things that our techs learn while attending the Institute Of Inspection Cleaning and Restoration Certification (IICRC) class.

Drying and restoring commercial properties can be very complex and pose a multitude of situations not typically found in residential properties. Some of the differences between commercial and residential properties are obvious, such as size and use but others may not be as obvious like intricacies in HVAC systems, and complex electrical systems.

Other differences in commercial and residential structures that may concern a restorer would be things like public access, multiple stakeholders, construction materials & building codes, as well as the potential for increased safety issues in a commercial property.

Our certified Commercial Drying Specialist know the differences between commercial and residential properties and can “change hats” instantly when going from one to the other with very little effort. This ability to understand and adapt to these differences is one of the many things that help our restorers stand out in the restoration industry. It is also the reason that the majority of municipalities, utility companies, property management firms, healthcare facilities, and school systems in the area trust SERVPRO® Of North Kanawha Valley and Teays Valley for all their restoration and cleaning needs.

SERVPRO® of North Kanawha Valley and Teays Valley are also on the cutting edge of document drying science and have the ability to dry, clean, sanitize,digitize and restore documents once deemed unsalvageable a few years ago. This can save a business thousands of dollars and major headaches if these documents are irreplaceable. 

Another advantage SERVPRO® of North Kanawha Valley and Teays Valley has over other restoration companies is although our local franchise can produce most commercial jobs on our own, if we get a job that is beyond our local capabilities, we can have our Corporate Large Loss Division assist us with staff and equipment to handle any size disaster.

Knowing the differences between residential and commercial properties is very important in our industry and if a restorer does not understand those differences, it could lead to catastrophic results from safety issues, or much higher cost of a commercial project than is necessary. Trust your business to the Pro’s in the know, SERVPRO of North Kanawha Valley and Teays Valley. We are standing by 24/7/365 for ALL your restoration and cleaning needs.

Does Your Business Have A Mold Problem?

5/2/2016 (Permalink)

Mold can spread through your business in as little as 48 hours

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a business. Therefore, SERVPRO® of North Kanawha Valley and Teays Valley mold remediation specialist will reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (304)755-9510

Are You Ready? SERVPRO of Teays Valley/ North Kanawha Valley

3/7/2016 (Permalink)

Green folder laying on desk labelled Emergency Ready Plan Emergency Ready Plan

Recently the United States have been affected by many different types of disasters.  Flooding, fires, tornadoes, hurricanes, and blizzards threaten homes, businesses, and communities.  As many as 50% of businesses  may not recover following a disaster, according to recent industry research.  Of the businesses that survive following a disaster the majority of these businesses had a preparedness plan in place.

Pre-planning can serve as an additional insurance policy aimed at peace of mind.  By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire can affect your business!

Preparation is an important component in making it through any size disaster, whether it’s a small water leak, a large fire, or flooding as we have recently experienced in Charleston, Sissionville, Saint Albans, and Cross Lanes, WV.  The best time for planning for such events is not when the disaster happens, but well before it happens it happens.  Contact your local SERVPRO of North Kanawha Valley/ Teays Valley Professionals to establish your Emergency Ready Program.

Emergency Ready Program

 

·   A no cost assessment of your facility.

(This means there is no need to allocate funds, giving you a great value at no cost.)

·   Provides facility details such as shut-off valve locations, priority areas and priority contact information.

(Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”)

·   A concise profile document that contains only the critical information needed in the event of an emergency.

(It will only take a little time to complete and will not take you away from current projects, but it will save a lot of time if ever needed.

·   A guide to help you get back into your building following a disaster.

(This can help minimize the amount of time your business is inactive by having an immediate plan of action.)

·   Identification of the line of command for authorizing work to begin.

(This saves time so we can begin the work of mitigating the damage which can save you time and money.)

Charleston Area Medical Center Award

11/23/2015 (Permalink)

Working together for great customer service

 http://www.wvgazettemail.com/article/20151117/GZ01/151119531

Charleston Area Medical Center Official:

"Dear partners, I share with you the below information about a national award that CAMC has just received.  I share this with you because you too should feel proud of the quality services that you or your company provide to our organization."

 "Let's face it, if you are a vendor (partner) for CAMC, you or your company should celebrate in this achievement as well. Just as our organization provides outstanding quality service, we Expect the same thing from our partners. In many cases the services provided by our partners are constantly in the eye or judgement of the ultimate customer the patient. Just as we are recognized for our efforts and services, We would like to Thank You for the services that you or your company provide for our organization. I know that on some occasions we expect a great deal and even sometimes our expectations are really above the norm. This is why we were recognized for going the extra mile. It is our hope that your organization is better because of the partnership you have with CAMC and the requirements we have for the services provided."