Recent Water Damage Posts

Music, Sweet Music

7/1/2020 (Permalink)

Water Damage in Charleston, WV area Take this "Magical Mystery Tour" though some great music while you read this blog post.

As you read this blog, please click on the links for your listening pleasure.

"I Love A Rainy Night" , but I don’t like it when those "Raindrops Keep Fallin’ On My Head" so much that it causes water intrusion into my crawlspace or basement. "Have You Ever Seen The Rain" fall so hard that you feel your house and all its belongings may end up "Down By The River" ? We all know that "A Hard Rains A-Gonna Fall Sometime" and we are going to have to deal with high "Water" . Numerous places in West Virginia experience flooding issues almost every time the "Rain" falls hard and the "Ripple" effect can be devastating.

That’s where SERVPRO comes in. We are experts in restoring your properties after "The River" or water from a hard rain enters your home or business. SERVPRO Technicians have the equipment and training to tackle any sized disaster and make it "Like it never even happened." "When The Levee Breaks" "Once In A Lifetime" , or its just "Another Rainy Night In Georgia" we can handle your emergency.

Whether the water comes from a "Big River" , "The Ocean" , "Cool Water" , "Cold Water" , the "Yellow River" , The "Kern River" , "Fire Lake" , "Black Water" , or "Purple Rain" , We can make it all like it’s just "Water Under The Bridge"

We are not saying that SERVPRO can "Walk On Water" , but we CAN restore your home or business back to preloss condition and be that "Bridge Over Troubled Water" so you can get your life back to normal after rainwater has flooded you property.

Spring has sprung!

5/22/2020 (Permalink)

Group of people standing in rain boots in the water. Spring rains often cause a tremendous amount of rain outside, which can sometimes end up inside of your home.

Spring and Summer are full of sunshine, flowers and fresh-cut grass but can also bring on unexpected periods of heavy rains. Unfortunately, this can lead to major water damage to homes in Kanawha & Putnam Counties this can lead to wet basements and backed up drains.

Always ensure that you keep an eye on the weather and watch for any heavy rainfall warnings that could result in water damages in your area. When a warning is given, make sure to keep all basement windows and doors closed and make sure they are properly sealed. Keep an eye on the basement to catch if there are any leaks that water may be coming in from.

SERVPRO® of North Kanawha & Teays valley is your leading restoration company when it comes to water damage in West Virginia. If you experience any water intrusion, make sure to call us right away. We have highly trained and certified teams on standby, 24/7 365 we are always Here to Help®.

We understand how precious your home is and we take care of it as if it was one of our own.

Whether it is sewage damage, plumbing leak, overland plumbing, window leaking, a crack in the foundation, we will always try to identify the source, and you to prevent any future water issues.

During the water remediation process, It will begin by extracting any standing water from the affected area and then we will install drying equipment to get the basement as dry as quickly as possible. Air movers and fans are put in place strategically to ensure optimal area coverage. Any contents you have in the basement, we can help move or store until your basement is restored. Our pack-out services include packing and storing your precious belongings and keeping them safe during the restoration period. Once your home is restored, we will safely bring back your items in the same condition that they were taken away in.

Not only will remove all the water but we will clean all affected areas with anti-microbial to ensure that the area is thoroughly cleaned and disinfected.  Ensuring that your home has been properly dried after water damage is crucial. The secondary damage can be caused by improper drying.  Mold can grow very quickly after water damage and it is important to get the area as dry as possible. Our certified teams can handle both mold and water and we can ensure that your property is in good hands!

Do not hesitate if you have water damage to contact your local SERVPRO® for all your restoration needs.

SERVPRO® of North Kanawha & Teays Valley will handle your restoration needs from start to finish minimizing your headaches. 

We offer the highest possible standard of professionalism with the restoration, cleanup, and mitigation of your home or business.  We are a locally owned and operated West Virginia company and part of over 1700 franchises, providing our company with the ability to respond faster to any size disaster.

Contact us today!! 304-343-6170

Caring for your roof.

5/22/2020 (Permalink)

Large tree through the side of a roof on a home. It's not just the wind you have to keep an eye on in a storm, Uprooted trees are always an issue in the spring during storms.

Spring storms can show up so unexpected and to many different severity levels.  It is the ones that we least expect to be bad, that rip through our lives like a hurricane. When these storms cause physical damage to your home, that is when it is the most devastating. Physical damage such as damage to your roof can cause a lot of issues to deal with. Most of the time it doesn’t stop there, it begins there.  If your roof becomes damaged in a storm it is important to get the damaged repaired as soon as possible, because most likely if there has been damage to your roof during a storm, there is more damage than you can see.  After the roof is tarped or repaired, the next step should be to begin to dry out the area that was affected by the rain after the initial damage.  This should be completed as quickly as possible so that the chances of secondary damage after the water intrusion is minimized. If the job appears that it is going to be to much to handle contact SERVPRO® and ask for our assistance.  We have over 30 years of experience handling fire, water, and mold restoration in the Kanawha, Putnam, and surrounding areas.  To help you make sure that your roof is in tip-top let the tip below help you prepare for the spring storms ahead of us.

It is always good practice to have your roof inspected every 10-12 years, unless there has been a specific issue that may have caused a reason to check it sooner such as a severe storm, hail, or some other sort of natural disaster. Unfortunately, when your roof becomes damaged it can lead to bigger issues that may ultimately cause water damage to the interior of your home.

Here we mention a few things to look for when you are inspecting your roof:

  • Loose or missing shingles: this could be caused by high winds, improper installation, or simply wearing out overexposure to the elements through the years. Loose nails can also leave a hole in the shingle that water can find its way through as well.
  • Poor installation of the flashing. "Flashing" is the metal that is placed in the sections where the roof meets the walls, or in the valleys. This must be installed properly to divert water from the roof.
  • Gutters that are not placed with the right pitch, or that have seems that are not sealed properly can also cause water to back up and then overflow into the house causing water damage to ceilings and/or walls. Not having gutter guards to keep leaves and debris from collecting in the gutters can cause an overflow of water that can result in damage to your roof and other areas of your home as well.
  • Rotted fascia or soffit can also be an area that allows water to intrude. 

If you suspect that you may have roof damage causing water damage to your home please feel free to contact us at 304-755-9510 and we will be happy to assist you. SERVPRO® of North Kanawha Valley and Teays Valley can also supply emergency tarping and board up if the need may arise. 

What to expect when a water damage occurs

2/19/2020 (Permalink)

concrete basement floor with several inches of category 3 water. Basement full of contents that some have been saturated with category 3 water.

 What to Expect

The restoration process begins when you call us. SERVPRO® of North Kanawha and Teays Valley we are available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. Even a delay of a few hours can greatly increase the severity of the water damage.

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO® Professionals may need to dispatch to your location. The following steps described below will help you better understand what to expect when the unexpected happens to you. 

Step 1: Emergency Contact

Upon our first initial contact with you our SERVPRO® Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME.

Step 2: Inspection

Our Water Damage Restoration Process

When responding to a water damage emergency, we begin with a detailed inspection of your home or property, including a damage assessment. At this stage, our professionals are trying to determine the scope of the damage so that we can develop an appropriate plan of action.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water" originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure. However, it may not always remain clean after it comes into contact with other surfaces or materials.
  • Category 2: "Gray Water" contains significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans. It may contain potentially unsafe levels of microorganisms or nutrients for microorganisms, as well as other organic or inorganic matter (chemical or biological).
  • Category 3: "Black Water" is grossly contaminated and may contain pathogenic, toxigenic or other harmful agents. Such water sources may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Step 3: Water Removal

After the inspection and damage assessment step, the water extraction process begins. This step removes the majority of the water. We use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out

If your home requires extensive restoration or cleaning, SERVPRO of North Kanawha and Teays Valley can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal

Our highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, we may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. Removing most of the water helps reduce drying time and helps prevent secondary water damage and mold and bacterial growth.

  • Remove Excess Water
  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

We inspect the carpet and pad and determine if they should be removed to protect the subfloor.

  • Inspect Carpet Pad and Remove If Needed
  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Step 4: Drying

Once the excess water has been removed, the floors and walls may appear dry, but a quick inspection will reveal they are wet to the touch. Nearly all building materials, like wood, drywall, and flooring materials, are porous and therefore retain water. This retained water can cause the materials to break down, warp, or cause mold damage.

Drying / Dehumidification

Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers to dry your home or business. We’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.

  • Use Dehumidification Equipment
  • Use Monitoring Equipment to Track Progress

Monitor Floor and Walls

We check the moisture levels to monitor the drying process. 

  • Monitor Floors
  • Monitor Walls

Drying Equipment

  • Industrial-grade dehumidifiers help prevent secondary water damage like swelling and warping of floors, walls, and furniture.
  • High-speed air movers create airflow across walls, carpets, pads, and furniture, which accelerates the evaporation of moisture.

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME.

Step 5: Cleaning and Sanitizing

Your walls, flooring, and ceiling will most likely require professional cleaning services. In addition to cleaning your property’s structure, we will clean your furniture, upholstery, clothing, and other restorable belongings damaged by the water. Most flooding and water damage also require professional odor removal and deodorization since wet materials have a very distinct odor.

Contents Restoration

SERVPRO of North Kanawha and Teays Valley specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. Learn more about Contents Restoration.

  •  Dry Cleaning
  •  Wet Cleaning
  •  Spray and Wipe
  •  Foam Cleaning
  •  Abrasive Cleaning
  •  Immersion Cleaning

Odor Removal and Deodorization

We are trained to identify and eliminate offensive odors. Our technical expertise and industrial-grade air scrubbers and fogging equipment go well beyond simply masking odors and other shortcuts that don’t work when your odor problem is serious or persistent.

  •  Odor Removal and Deodorization
  •  Air Scrubbers and Fogging Equipment

Sanitizing Treatments

Depending on the scenario, we may use antimicrobial, antibacterial, or disinfectant treatments to clean your property.

  •  Antimicrobial and Antibacterial Treatments
  •  Sanitizing and Disinfectant Treatments

Disposal

We will remove and dispose of damaged materials with guidance from you and your insurance adjuster.

  •  Properly Dispose of Refuse

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Step 6: Restoration

Restoration, the final step, is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Emergency Building Services

When your home has been damaged by a storm or water, the immediate concern may include temporary protective measures to prevent additional damages, like placing a roof tarp. Learn more about our building services.

  •  Board-Up
  •  Roof Tarp
  •  Temporary Fencing
  •  Move-Out / Pack-Out
  •  Temporary Warehouse Space

Repairs and Minor Building Services

The following building and repair services may be necessary to restore your home to pre-water damage conditions. 

  •  Drywall Removal and Installation
  •  Hardwood Floor Repair
  •  Tile Floor Repair
  •  Painting
  •  Carpet Repair and Installation

Building Services and Reconstruction

SERVPRO of North Kanawha and Teays Valley can simplify the restoration process by handling both the initial water damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keep costs low. We can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

  •  Reconstruction and Building Services

*If you have questions don’t hesitate to ask. Our employees would love to help you understand what is happening inside your home. After all, it is YOUR HOME. 

Ease The Freeze

12/9/2019 (Permalink)

Protect your water lines by insulating them to keep the cold weather off of them. Protect your water lines by insulating them to keep the cold weather.

Ease the Freeze

                Now that this extended summer has seemingly loosened its grip, it’s time to start preparing ourselves for colder temperatures. With the changing of the seasons, and winter approaching, a whole new list of home maintenance tasks fills our “To Do” lists. Ensuring that our homes are properly insulated is not only important for keeping energy costs down but it is a necessity for protecting our property from damage due to frozen and burst water lines.

                Easily neglected and taken for granted are the pipes that supply our home with fresh running water. These pipes are often made of soft copper or PVC and are extremely vulnerable to freezing conditions. If any of your pipes run through a crawl space or attic they might be at an especially high risk of freezing due to a lack of insolation and by not being enclosed in climate a controlled space. An easy way to protect these pipes is by applying special pipe insulation directly to the exposed areas.

                Aside from the inconvenience of running water that can be caused by frozen pipes, an even greater risk of damage exists when these pipes freeze and then burst. When water freezes inside the pipe it causes pressure to build between the blockage and closed faucet. This pressure can build so much that the line will actually rupture. A crack as small as 1/8th inch can cause up to 250 gallons of water to flood your home in as little as 24 hours.

                Mother Nature has a knack for attacking us where we are the most vulnerable and unsuspecting. If she happens to stick you with a sucker-punch, just know that SERVPRO® of North Kanawha and Teays Valley is there to help at any time in any season.

The Abominable Snow melt

10/21/2019 (Permalink)

close up of multiple snow flakes Up close Snowflake frozen to one another.

he Abominable Snowmelt

               The splendor of seasonal snowfall is a beautiful sight to see, but something sinister is sneaking behind those flakes…snowmelt. In West Virginia, dramatic temperature swings are a common occurrence. When periods of significant snowfall are amongst these weather patterns the risk of home and property damage from snow accumulation intensifies. Snow tends to accumulate in areas that are not often impacted by rainfall which can expose vulnerabilities in roofs, walls, and foundations. When repeated instances of freeze and thaw occur the opportunity for devastation increases dramatically. Here are a few tips that might protect your home from the abdominal snowmelt.

  • Remove snow from around your home: snow accumulation near your foundation, windows, and doors can leak into your home once it starts to melt. Remember to shovel any decks, driveways or patios that slope towards your home.
  • Check your roof and gutters: consider hiring a professional to remove the snow from your roof so that water run-off is at a minimum once temperatures rise. If that's not possible, be sure that your gutters are clear so that the water will have a path away from your home. If possible, attach a sloped leader to your downspout that leads run-off at least 10ft from your home.
  • Test your sump pump: if water does get into your basement, you want to be sure it is taken care of quickly. Before the snow starts to melt, test your sump pump and your sump pump discharge pipe to ensure it's in working order.
  • Clear snow from drainage areas: storm drains and catch basins can often get clogged with snow — if you can do so safely, clearing snow from these areas can help keep water away from your home.
  • Rearrange your storage: in case water does get into your basement, be sure to keep any valuables, chemicals, or anything else you'd like to keep dry off the floor.
  • Check your appliances: clear out space around your water heater, furnace, and other appliances. If possible, raising your washer and dryer off the floor could help protect from water damage.
  • Don't try to do too much: getting on ladders or your roof at any time of the year is a risky proposition, even more so when there is snow involved. Clearing snow and gutters is important in the prevention of water damage, but be sure to use a professional to handle any dangerous situations.

Just remember, if being attacked by the Abdominal Snowmelt this winter, the Heroes from SERVPRO North Kanawha and Teays Valley can save you and your home fast then you can say “Yukon Cornelius!”

It's Raining, It's Pouring.................

5/31/2019 (Permalink)

Recent heavy rain fall that caused homes and businesses in the Charleston and Teays Valley area to flood.

Water leaks within a home or business can seep into carpet, flooring, baseboards, and walls while moving throughout the structure.  SERVPRO of North Kanawha Valley and Teays Valley Franchise Professionals understand how disruptive water damages can be for a family. Water leaks in a business can not only disrupt the facility, but also can interrupt day to day business functions, which could possibly close the business and affect revenues. 

Timely mitigation is key to the restoration process.  Quick response time helps ensure that damage is contained and the restoration process begins promptly. This saves on the amount of damage, cost of claims, and assists in reducing losses from business interruption due to a loss.  Timely and proper water mitigation will also help keep mold from developing which could cause people to become ill!  SERVPRO® Professionals will be able to identify water regardless of where it hides. Your local SERVPRO® Franchise Professionals cover the Charleston and Teays Valley area's as well as the surrounding areas.  We offer 24-hour emergency response from our trained professionals to help make it "Like it never even happened."

            Leak Prevention Tips

  •   Check roof for deterioration.  
  •   Check gutters and downspouts.
  •   Check basements and crawl spaces for moisture.
  •   Check appliances in kitchens, break rooms, and cafeterias.
  •   Check sinks and toilets in bathrooms.
  •   Check HVAC for leaks and blockages. 

Four P’s in a Pot

5/1/2019 (Permalink)

First call plumber. Second call SERVPRO!

We are all guilty of flushing things down the toilet that do not belong. Whether it’s baby wipes or your kid seeing how many tissues they can fit into the toilet bowl, we have all seen the ups and downs of a toilet clog. It is encouraged that people stick to the “Four P’s” when it comes to what gets flushed: pee, poop, puke, and (toilet) paper. That leaves a lot of room for all of the things that do not belong in your Jon. Here’s a handy list of some things that could potentially clog your sewer pipes in your home or business…

  1. Feminine products
  2. Baby wipes—yes, even the ones they say are flushable
  3. Cooking grease/food
  4. Dental floss
  5. Q-Tips
  6. Cotton balls
  7. Pills –(also a potential environmental problem)
  8. Tissues
  9. Paper towels
  10. Cigarette butts (Ha, Ha, we said butt)

Now that we have covered what not to flush… take a look at some of the odd things people have sent through the pipes…

  1. Civil War Cannon Shell
  2. A Training bra
  3. A $70,000 diamond ring
  4. False teeth
  5. Money
  6. Cell phones
  7. A squirrel
  8. Family pictures
  9. A bag of sea shells
  10. A wig

Check out this article at https://www.charmin.com/en-us/tips-and-articles/poop-puns-toilet-humorjust for poops & giggles.

Kanawha Valley’s Mightiest Heroes

4/8/2019 (Permalink)

SERVPRO'S mightiest Heroes are Here to Help in Charleston,WV and the surrounding area.

You experience an awakening in the middle of the night by a strange loud sound. You jump out of bed to notice you are standing on a shocking amount of saturated carpet. You have now come to the unsettling conclusion that your water heater has sprung a leak. This will undoubtedly send you into quite a fury. Fortunately, all you have to do now is make the call for SERVPRO® to assemble the crew.  Most houses are not shielded from water or fire damage, nor do they have the eye of Agamotto to reverse time. However, SERVPRO® is always here to save the day. 

            When it comes to structural damage, we may not have Stark Industries technology; but, we do have the latest “state of the art” restorative equipment that the industry offers today.  Our inventory ranges anywhere from air movers and dehumidifiers, to air scrubbers and HVAC duct cleaning machines.  Whenever Thanos snaps in your home, we can clean the thick layer of dust out of your ductwork, registers, and fog a pleasant anti-microbial deodorizer through the cold air return. You will marvel at the job we have done. SERVPRO® technicians are equipped with custom manufactured restorative products, making SERVPRO® the guardians of everything you hold dear.

            Thanks to social media, yellow pages, word of mouth, etc. it does not take an interstellar pager to contact SERVPRO®. The Avengers of all things unclean are available 24/7/365 and are faster to any sized disaster. All our technicians have been thoroughly trained and are experienced to meet all your restoration needs. SERVPRO® conveniently has over 1,700 locations so you do not have to shrink down to the quantum realm in order to find us. Next time your home or business is exposed to a disaster, call SERVPRO® of North Kanawha Valley’s Mightiest Heroes.

Extraction Sucks

2/15/2019 (Permalink)

Production Team Leader Jason Vinyard extracting water in a local commercial building.

Lately we have been hearing stories of some restoration companies in our area not doing an initial extraction of standing water during a water damage.

They are telling the customer that that is what the drying equipment is for and it’s just a waste of time to suck the standing water out.

Although there are very rare cases, such as when a concrete floor has sufficient floor drains to carry off excess water where we would not have to extract, in most cases we will have to extract some water. One of the reasons I suspect that other companies do not want to do an initial extraction is cost. The drying equipment used on a water loss is usually the most expensive part of the restoration process and the longer it takes to dry the more money these said companies make. The water extraction step removes the majority of the water from your home or business. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time, thus saving you money on drying time as well as to help to prevent mold and other secondary water damage. Our highly trained technicians will begin the water removal process almost immediately upon arrival on a water loss using powerful pumps, truck-mounted vacuum units, or portable extraction machines to quickly remove hundreds or thousands of gallons of water from the properties we are restoring.

If you find yourself in need of a truly professional restoration company, call the professionals at SERVPRO of North Kanawha Valley. One of the reasons we are better is because we suck.

Serving those who serve

4/24/2018 (Permalink)

Thank You to our veterans and their families for the sacrifices that are made.

Every once in a while, we get the chance to run into a previous customer. This time, just so happened to be at one of our most recent continuing education classes. On this day while we were waiting for the instructor to start the second of two classes, a conversation was started about the military because several of the participants in the class were prior service veterans. Afterwards, when we were caught up in our conversations a gentleman began telling a tale about when he was called back to duty after 9/11, and how his household was hit with a catastrophe and need our assistance. Before being able to really tell his whole story the class started and cut his story short. Just the next day after returning to the office, we received and email finishing his story.

So we would like to share his story with you:

As always it was a phenomenal experience having your team provide us with our required ethics course. They represented SERVPRO extraordinarily well, much like my personal experience when I suffered a basement water loss in my own residence.

While I was retiring from an honorable career of military service, the Trade Center tragedy occurred and caused the services to reach out and return many of us back to active duty (Stop Loss). Having just retired and moved my family and belongings to our new home in Dunbar, West Virginia, I shrugged my shoulders and returned to service as ordered. No one knew when the Stop Loss would end. Two and a half years later, I was able to finally enter retirement and rejoin my family. Being away from home was what my particular service specialty became used to. Even the capability for others to help take care of my family’s needs while I’m away was something the military installations did well. In this rare Stop Loss condition, there was no one in the civilian world that we could count on, with the exception of a hand full of elderly family members.

About two or three months after leaving the family in Dunbar to once again deploy to the desert, my wife was able to contact me and our insurance agent, who recommended SERVPRO® of North Kanawha Valley and Teays Valley to remediate the flooded basement. Today we still tell everyone we know about our SERVPRO® of North Kanawha Valley and Teays Valley experience and try to provide your contact information. I was impressed, through my wife’s reports while I was deployed, that SERVPRO attacked the job like a well-oiled military machine. She explained that the entire team was friendly, supportive and they all appeared to know their roles and set out to ensure they saved our basement from further damage. One of SERVPRO’s technicians found the water heater pop off valve stuck in the drywall about eight feet away. It must have been quite the explosion by the brand new water heater that had been installed. Fortunately, no one was injured, and SERVPRO worked to get the water damage under control in just a few hours. It’s important to note that SERVPRO worked directly with our homeowner's insurance carrier to ensure our residence was once again made functional for our family to enjoy. My remaining family never had to go to a hotel or stay with another family member due to SERVPRO’s immediate responsiveness. They live up to their slogan, Like it never even happened®. You could tell their work ethic and customer centric culture means you can rely on them to walk the walk and talk the talk. The Cooper family cannot thank you enough or say enough about how satisfied we were that you had our backs!

Cooper Family

Water Water Everywhere!

2/10/2016 (Permalink)

Busness_Commercial_job

Water leaks within a home or business can seep into carpet, flooring, baseboards, and walls while moving throughout the structure.  SERVPRO of North Kanawha Valley/ Teays Valley Franchise Professionals understand how disruptive water damages can be for a family. Water leaks in a business can not only disrupt the facility, but also can interrupt day to day business functions, which could possibly close the business and affect revenues. 

Timely mitigation is key to the restoration process.  Quick response time helps ensure that damage is contained and the restoration process begins promptly. This saves on the amount of damage, cost of claims, and assists in reducing losses from business interruption due to a loss.  Timely and proper water mitigation will also help keep mold from developing which could cause people to become ill!  SERVPRO Professionals will be able to identify water regardless of where it hides. Your local SERVPRO Franchise Professionals cover the Charleston, WV, and surrounding areas.  We offer 24-hour emergency response from our trained professionals to help make it "Like it never even happened."

            Leak Prevention Tips

  •   Check roof for deterioration.  
  •   Check gutters and downspouts.
  •   Check basements and crawl spaces for moisture.
  •   Check appliances in kitchens, break rooms, and cafeterias.
  •   Check sinks and toilets in bathrooms.
  •   Check HVAC for leaks and blockages. 

2015 in the Kanawha Valley

1/4/2016 (Permalink)

2015 Christmas Day Flooding

As we look back on our year at SERVPRO, we are filled with thankfulness at the year we have had.  The year started off cold and blustery. This brought with it frozen water pipes and many water damages. As we end 2015 we are surrounded by many water emergencies from the recent Christmas flooding. In between all of these water issues we have seen our share of fire and mold remediation oppertunities. We couldn’t be more thankful that it was a successful year and that we were able to help people in their time of need. We are happy to be able to stand behind our motto, “Like it Never Even Happened.” Here’s to 2016 and all that it may bring.