Recent Posts

Identifying Types of Water

8/2/2022 (Permalink)

wet carpet Carpet wet from water getting inside the house

When water damage occurs SERVPRO has three categories of water. The three types of water are clean, gray, and black. We determine the classification of the water during the inspection of your property. What are the differences between the categories?

  1. Clean water

  Clean water is water that has never been contaminated. Clean water typically comes from a hot water tank or appliances. Clean water is not an immediate threat to your health. Clean water is generally safe for you to do some fast water removing methods such as mopping up water or using towels to clean up.

  1. Gray water

   Gray water is contaminated wastewater. Gray water usually comes from bathtubs, showers, washing machines, dishwashers, or sinks. Wear protective gear such as rubber gloves and boots when cleaning up gray water. Keep children and pets away from the flooded area. Clean-up must begin immediately; gray water can turn to black water in as little as 48 hours.

  1. Black water

    Black water is highly contaminated water. Black water comes from storm flooding, flushing toilets, and sewage is considered black water. This can be dangerous being in contact with. If you do experience black water stay away from flooded areas.

If you, unfortunately, experience any of these types of water types we at SERVPRO of North Kanawha and Teays Valley are here to help. Our teams are highly trained in water restoration and how to properly clean all types of water.

A Storm is a-Brewin'

7/29/2022 (Permalink)

Flood sign in high water Flood sign in high water.

It's that time of year in West Virginia. Summer storms that inevitably cause flooding along the valley are something we are all very familiar with. Being stuck in the holler because your car, unfortunately, does not have boat capabilities is frustrating and can be dangerous. Remember turn around, don’t drown. It does not take much water to float your vehicle.

Being prepared for the summer storms brewing will help you and your family stay safe and comfortable during a possible flood event. Here are a few ways you can be prepared:

-Have enough drinking water stocked up. One gallon per family member per day that you are preparing for should be sufficient.

-Prepare for power outages with things like flashlights and lanterns. 

-Keep extra blankets in storage. You never know what will happen during an extreme winter storm, and the last thing you want is to be cold or wet.

-Stock up on non-perishable foods.

-Last but not least, get some board games and puzzles for the family. You could be stuck in the house for a few days, and it could get boring!

Fast Is As Slow As We Go

7/11/2022 (Permalink)

Fast is as slow as we go written on the wall Fast is as slow as we go written on the wall.

Here at SERVPRO of North Kanawha and Teays Valley one of our goals is to get your property back to preloss conditions as quickly as we can. We know when you experience a loss in your home or business it is stressful, and we want you to know we are here to help. Our technicians are highly trained, and they are prepared for any size disaster. SERVPRO trains our technicians in mold mitigation, and fire and water restoration. With their training, our crews know what equipment to use and how to get your property back in order. We pride ourselves here at SERVPRO of North Kanawha and Teays Valley on the hard work of our team members and their ability to collaborate to make your property look “Like it never even happened” the fastest we can.

Our Franchise

7/11/2022 (Permalink)


One thing we pride ourselves on here at SERVPRO North Kanawha and Teays Valley is giving our all to our customers on every job we do. We want to show you guys how serious we are about helping to our full extent and making sure our employees have the correct training. All our staff here at SERVPRO go through initial and ongoing training at our SERVPRO corporate training facility. We strive to be the very best for our customers. Our employees have certifications and training ranging from OSHA's 30-hour general and construction training to odor control technician. Our employees are highly trained and ready to make your property look, "Like it never even happened."

IICRC Certified

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has been providing the highest quality certifications in this industry. We have been a part of the IICRC for over five years. Our professionals are constantly studying restoration and cleaning courses and upholding the IICRC standards.

Committed to Our Community

SERVPRO of North Kanawha and Teays Valley is locally owned and operated. Most of our team has grown up in this community. Our franchise has invested in helping our community when we are needed. We have volunteered for a variety of organizations, including the Central West Virginia Chapter of the American Red Cross and others.

Safety is the name; grilling is the game.

7/11/2022 (Permalink)

Grill Safety written over a back ground of steaks grilling Grill Safety written over a back ground of steaks grilling

The smell of hot dogs and hamburgers on the grill; family spending time together; pool parties; music playing; all of these are things that make summer fantastic. If you are planning on having a family BBQ or even just grilling for yourself, it is a good idea to be aware of grill safety. While we, SERVPRO of North Kanawha Valley, would be happy to help if fire damage did occur, we would like to share some tips to help you out this summer season.

For the grill masters and BBQ legends:

  1. If you are using a grill, be sure that it isn’t defective in any way. Always check for propane leaks, and if you’re using charcoal, make sure there are no holes rusted into the grill.
  1. Always make sure your grill is on a flat surface. If it isn’t stable, it may fall, causing fire damage.
  1. When using a charcoal grill, let the starter fluid soak into the coals for a minute before igniting them to allow the explosive vapors time to dissipate.
  1. If you are grilling using an electric grill, never use lighter fluid or other combustible materials.
  1. Although a shady spot may seem nice to grill under, do not use grills close to the house or any other structures where they have the potential to catch on fire.

Water Restoration Steps

7/11/2022 (Permalink)

Small red house in a water puddle. Small red house in a water puddle.

If you have water damage to your property SERVPRO of North Kanawha and Teays Valley are here to help. When water has entered your home, we understand the emotions that come along with this crisis. Here are the steps to our water restoration process.

  1. Emergency Contact

The restoration process starts when you give us a call. We will guide you through the crisis and may ask you many questions to determine what equipment and resources are needed.

  1. Inspection and Water Damage Assessment:

This stage of the process is where we determine the extent of your water damage. Our team checks to see how far the moisture has traveled.

  1. Water Extraction

The removal process begins almost immediately. We use pumps and vacuum units to remove the water from your property helping to prevent any further damage such as mold growth.

  1. Drying and Dehumidification

We use specialized equipment to remove any water that was harder to access. Our team will use room measurements, temperature, and relative humidity to determine how many air movers and dehumidifiers are needed to dry your home or business.

  1. Cleaning and Sanitizing

We clean all the restorable structures and items that were damaged by the water. Our team is trained to sanitize and deodorize your property.

  1. Restoration

This is the stage where we return your home or business back to pre-water damage condition. This may involve replacing drywall and installing new carpets, or larger repairs such as the reconstruction of different areas or rooms on the property.

Staying Safe During a Power Outage

7/11/2022 (Permalink)

Power line and tress down after a storm. Power line and tress down after a storm.

Power outages have been a reoccurring thing here in West Virginia. With all the storms we have been having, some people are almost expecting to lose power. Even with the power off, there are some safety precautions you may want to take. Here are some tips to keep you and your property safe.

  1. Unplug all appliances to avoid power surges.

A power surge is a surge of power that is a higher voltage than normal. They can be caused by an electrical overload, faulty wiring, or a power outage.

  1. Use flashlights instead of candles.

It is important to always use a flashlight when your power is off. Leaving a candle unattended could cause a fire leaving damage to your property.

  1. Never use a gas stove to heat your house

Never use a gas stove to heart un your house. Turning on an oven and leaving the door open can increase the amount of carbon monoxide to unhealthy levels.

  1. Keep grills and generators outside

Grills are great during power outages, but it is important to keep them outside. Generators need to stay outside as well as they both put out carbon monoxide.

Avoiding Water Damage While Away

7/6/2022 (Permalink)

pipe with water leaking out pipe with water leaking out

Summer months are here, and for most people, that means a trip to the beach. Packing the family and ensuring you have everything you will need can be stressful, and while we don’t want to add any more to your plate it may be good in the long run. If you are leaving your house unattended while away, it may be smart to turn off your water. Burst pipes can happen at any time, and there are multiple causes to them. Burst pipes can be caused by aging, corrosion, clogs, and more. Here is how to turn off your water: 

  1. Always hand-turn your valves. If you are unable to turn the valves on or off, it’s best to call a plumber. 
  2. If you have a gate or “wheel” valve to shut it off, you will need to turn it clockwise.
  3. If you have a ball valve turn it perpendicular to the pipe. 

         It’s a time to relax, and not have to stress about your house while you’re gone. You went to the beach to see the ocean; you don’t want to come home and see it. If water damage does occur, we are always ready to help. 

Fire Extinguishers: Have You Checked Yours?

7/1/2022 (Permalink)

Red Fire extinguishers in a group Red Fire extinguishers in a group

Have you checked your fire extinguisher? I know it’s a task that most people forget about, you get busy and never think to check it. While we are all hoping this situation never happens, it is important to ensure you are prepared. Here are some tips to make sure your extinguisher is fire ready just in case you need it.

  1. Check the date, how old is it? You will find an expiration date at the bottom of the label. If it is more than ten years old, it should be replaced or refilled. The pressure could be gone, or it simply could not work.
  2. Check the gauge to be sure it is pointing to the green area on the gauge.
  3. Does it have a UL listing on the label to verify that is certified?
  4. Make sure you know the location of your extinguisher in the home. Familiarize yourself with how to operate it as well.

To help you to remember, you can use the acronym P.A.S.S.

P-Pull Pin

A-Aim at the base of the fire

S-Squeeze trigger

S-Sweep from side to side

  1. If there is more than one person in the home, have one call 911 and the other use the extinguisher. If the fire has reached a stage other than the start of the fire, it is very important to GET OUT of your home or business and wait for the fire department.

4 Things to Know About Commercial Flood Insurance

6/17/2022 (Permalink)

High water sign in a flooded area. High water sign in a flooded area.

Owning a business comes with a lot of decisions and stress, and much like a residential house, you never know when a water loss will happen. When considering if flood insurance would be beneficial to you and your business, think about these four things you should know. 

  1. Most commercial insurance policies do not cover flooding. 

Most of the time, if you want flood insurance, you will have to purchase a separate policy for it. Flood insurance will cover your property, structure, and sometimes your belongings if ruined by natural water. Requirements for reimbursement vary between different insurance companies. Check with an insurance agent to see what the requirements are right for you. 

  1. Flood insurance is not always a requirement. 

Although flood insurance is not always a requirement, it could still help give business owners peace of mind. Flood insurance is sometimes mandatory, depending on if you are in a high-risk area for flooding. 

  1. Some flood insurance policies have a 30-day waiting period. 

Depending on the insurance company you are going through, you may have a waiting period before you have coverage. You may not want to wait until the notice of a widespread storm to purchase flood insurance. 

  1. SERVPRO works with many different Commercial Flood Insurance Companies. 

Here at SERVPRO of North Kanawha and Teays Valley, we know flooding is stressful, and we are happy to help get your business back on track. Check with your insurance agent for more details on your policy coverage.