Serving those who serve
Every once in a while, we get the chance to run into a previous customer. This time, just so happened to be at one of our most recent continuing education classes. On this day while we were waiting for the instructor to start the second of two classes, a conversation was started about the military because several of the participants in the class were prior service veterans. Afterwards, when we were caught up in our conversations a gentleman began telling a tale about when he was called back to duty after 9/11, and how his household was hit with a catastrophe and need our assistance. Before being able to really tell his whole story the class started and cut his story short. Just the next day after returning to the office, we received and email finishing his story.
So we would like to share his story with you:
As always it was a phenomenal experience having your team provide us with our required ethics course. They represented SERVPRO extraordinarily well, much like my personal experience when I suffered a basement water loss in my own residence.
While I was retiring from an honorable career of military service, the Trade Center tragedy occurred and caused the services to reach out and return many of us back to active duty (Stop Loss). Having just retired and moved my family and belongings to our new home in Dunbar, West Virginia, I shrugged my shoulders and returned to service as ordered. No one knew when the Stop Loss would end. Two and a half years later, I was able to finally enter retirement and rejoin my family. Being away from home was what my particular service specialty became used to. Even the capability for others to help take care of my family’s needs while I’m away was something the military installations did well. In this rare Stop Loss condition, there was no one in the civilian world that we could count on, with the exception of a hand full of elderly family members.
About two or three months after leaving the family in Dunbar to once again deploy to the desert, my wife was able to contact me and our insurance agent, who recommended SERVPRO® of North Kanawha Valley and Teays Valley to remediate the flooded basement. Today we still tell everyone we know about our SERVPRO® of North Kanawha Valley and Teays Valley experience and try to provide your contact information. I was impressed, through my wife’s reports while I was deployed, that SERVPRO attacked the job like a well-oiled military machine. She explained that the entire team was friendly, supportive and they all appeared to know their roles and set out to ensure they saved our basement from further damage. One of SERVPRO’s technicians found the water heater pop off valve stuck in the drywall about eight feet away. It must have been quite the explosion by the brand new water heater that had been installed. Fortunately, no one was injured, and SERVPRO worked to get the water damage under control in just a few hours. It’s important to note that SERVPRO worked directly with our homeowner's insurance carrier to ensure our residence was once again made functional for our family to enjoy. My remaining family never had to go to a hotel or stay with another family member due to SERVPRO’s immediate responsiveness. They live up to their slogan, Like it never even happened®. You could tell their work ethic and customer centric culture means you can rely on them to walk the walk and talk the talk. The Cooper family cannot thank you enough or say enough about how satisfied we were that you had our backs!