Contents Restoration

2/25/2022 (Permalink)

Our Contents Crew is taking inventory of a customer’s belongings before taking them to our warehouse to be stored.

In 2021, we decided to add another essential service to our Cleaning and Restoration line: Contents. Although contents cleaning is something that has been a part of our overall restoration abilities, we knew it was time to dedicate more time and resources to enhance our customer’s experience. In preparation for our contents division, we converted our warehouse into a space where customers’ belongings can be stored safely and securely in a climate controlled environment. Our warehouse is also equipped with a modern security system to better protect our customer’s belongings while in our possession.

Let us share a bit about how our Contents Division works. Our Contents Coordinator oversees the process and works alongside the Contents Production Crew from beginning to end. They do a thorough and complete inventory of salvageable, as well as non-salvageable items. When an opportunity arises to assist a customer with their contents that have been affected by fire, water, mold, or any other type of disaster, our contents crew will neatly pack the customers valuables into boxes after doing an initial inspection and pre-cleaning onsite. The biggest benefit our team members use in this process is a QR code box sticker system. This system enables us to keep track of every belonging from the beginning, to the final move back, and placement in the proper area of the home. If a customer decides they need an item while in storage, our technicians can easily locate that item with our state of the art system. It also allows us to know exactly what room an item originated in.

After the initial pack up, the contents are then transported to our secure warehouse where they are cleaned and stored until the restoration process is complete. For certain items, the Omegasonic ultrasonic machine is used. This state of the art contents cleaning machine easily removes smoke residues, mold, water damage, heat scale, and rust. This cleaning system reduces the amount of unsalvageable items, and restores more of the customers valuable belongings back to original condition. Once the restoration process is finished, and any reconstruction on the home is completed, our contents crews will move the items back into the home and place them exactly where they belong.

The main focus of our Content Division is to assist our customers in ensuring the restoration of their possessions are handled with great care so they can enjoy them for many years to come. We are very happy to offer this much needed service to our wonderful customers.